ESSENTIAL FUNCTIONS:

• Responsible for working and balancing exception items (nonpost, return items, chargebacks, stop payment suspects, positive pay return items), ACH and check disputes, U.S. Treasury Check and ACH reclamations, and customer service.
• Monitor online reports to ensure proper Bank policies and procedures are followed.
• Assist other EIP Specialists with routine inquiries and issues.
• Assist training new employees and backup others within the department.
• Other duties as assigned.
• Duties and responsibilities require critical thinking and problem-solving skills.
• Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.
• Incumbent has frequent interbank contact with officers, employees and personnel from other banks.
• Contact outside the workgroup is by phone and written correspondence.
• Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

MINIMUM

QUALIFICATIONS:

• High school graduate or equivalent is required.
• Three or more years of deposit operations experience in an exception items or research-oriented position is required.
• Supervisory experience is preferred.
• Training in a customer service area is preferred.
• Requires excellent written communication; working knowledge of NACHA, Reg E, Reg CC, and UCC requirements; higher mathematical and bank accounting knowledge.
• Must have the ability to look beyond the obvious to resolve more difficult exception items.
• Ability to maintain high level of confidentiality is required.
• Intermediate computer skills and 10-key by touch is also required.
• Must be proficient using Microsoft Windows and Microsoft Office Suite.
• Must be able to work in a demanding, fast-paced, multi-tasked environment.
• Must have strong attention to detail and organization.
• Must be able to handle stress, establish priorities and meet deadlines.
• Must have the ability to work effectively in a team environment under minimal supervision.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.