Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He/She performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. This position may deal with confidential material on a regular basis.

Job Description

Position Summary

This position helps Supporting Operation with special customer requirements and critical dispatch orders for all Customers. Communicating with all parties involved in a professional and ethical manner to accomplish the goals established with our customer.

Responsibilities:

• To provide value to the customer in a way that strengthens and grows their business relationship with our company.

• Providing professional customer support to our customers.

• Ensuring all customer Service Level Agreements are consistently met.

• Functioning as the first line of escalation on contracts with single customer services. assignments

Education and Work Experience:

• High School Diploma or equivalent.

• Experience working in a multinational company Familiarity with supply chain management and critical order fulfillment processes a plus.

Other Job requirements:

• Strong customer service skills and listening skills

• Strong written and verbal communication and problem-solving skills

• Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail

• Strong computer skills and ability to learn company proprietary systems (MS Office, Outlook, Excel- Power BI –Data access)

-Basic programming knowledge -Knowledge advanced in office package (macros-VBA) -Knowledge in automation (RPA- power automation) -Knowledge in power Bi

Languages:

• 85% Fluent English both written and oral.

• Portuguese is a plus.

Note :

• Wednesday to Sunday 8:30 am - 5:30pm

• On - site

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Global Logistics and Dist

Requisition Number: R24050530

Location: Alajuela,Costa Rica