NY HELP No

Agency Teachers' Retirement System

Title IT- Technical Services Intern (Summer 2025)

Occupational Category No Preference

Salary Grade Hourly

Bargaining Unit None listed

Salary Range From $20 to $20 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Unclassified Service

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12211

Minimum Qualifications YOU MUST APPLY THROUGH OUR JOB PORTAL: https://www.nystrs.org/careers/job-opportunities/Minimum QualificationsCandidates must be currently enrolled in a full-time bachelor's or master's degree program in Computer Science, Business Information Systems or Computer Information Systems or closely related major with at least one semester remaining to complete all degree requirements following the internship.Preferred QualificationsPossess fundamental knowledge of networking, server/desktop infrastructure, or related skills; other experience may be considered.Strong problem-solving abilities with the ability to use sound judgment.Proficient with basic computer and hardware troubleshooting skills.

Duties Description Position SummaryThe purpose of the IT-Technical Services Department (ITTS) is to ensure the security, availability, and performance of Technology infrastructure to assist NYSTRS in performing its mission to provide our members a secure pension. This includes the technical infrastructure used by the System in its Albany and Business Continuity locations including, but not limited to, management of basic information technology services, virtual server infrastructure maintenance and provisioning, network storage planning and provisioning, backup and recovery, email administration, network maintenance and planning, video and telecommunications infrastructure maintenance, and database maintenance and design services. Additionally, all customer support and security administration functions are performed in this department including, but not limited to, IT service management, IT asset management, desktop management, operations and job scheduling, mobile device and audio-visual support, and security management services for the organization.The Information Technology Intern position is an excellent opportunity for someone to gain hands-on experience and develop solid IT skills by working on varied projects throughout the IT-Technical Services Department.In addition to the NYSTRS values of integrity, excellence, respect, resourcefulness, diversity, diligence and balance; we also value courteous customer service, eagerness, volunteering, willingness to learn new things and take on new challenges, continued learning, cross training and mentoring, accountability and ownership, cooperation, continuous improvement and highly available systems and solutions.The duties of the IT-Technical Services Intern include, but will not be limited to, the following:Learn about NYSTRS technology infrastructure and how it is used to support the organization.Support modern technical infrastructure while helping serve our customers’ needs.Work as part of a team of technicians to solve problems, troubleshoot and determine solutions.Other IT projects as relevant.

Additional Comments EEO STATEMENTAt NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations.NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.All applications to NYSTRS should be done via our website. NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.

Some positions may require additional credentials or a background check to verify your identity.

Name Emily Seils

Telephone

Fax

Email Address emily.seils@nystrs.org

Address

Street 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12211

Notes on Applying YOU MUST APPLY THROUGH OUR JOB PORTAL: https://www.nystrs.org/careers/job-opportunities/