Description We are in the process of recruiting a Paralegal and Legal Assistant to join our team based in Albany, New York. This position falls within the legal industry and offers a long-term contract employment opportunity. The selected individual will primarily be tasked with evaluating external appeal applications, investigating complaints against regulated insurance companies, and maintaining comprehensive electronic case files.

Responsibilities:

• Evaluate external appeal applications based on the stipulations of Insurance Law Article 49, ensuring all necessary information has been provided and all queries have been addressed.

• Conduct thorough investigations of complaints lodged against regulated insurance companies, utilizing provisions in the approved policy and mandates in the Insurance Law.

• Maintain and update electronic case files, ensuring they are complete and organized.

• Act as a communication liaison for administrative processes with consumers and representatives of financial entities, both in written and verbal form.

• Screen requests for external appeals in compliance with the Federal No Surprise Act and Insurance Law, Regulation, and established protocols.

• Handle and process consumer and provider complaints, ensuring they are resolved effectively and efficiently.

• Conduct research and handle special projects as required, which may include preparing reports and other documents.

• Follow up on deliverables from internal stakeholders and manage correspondence, calls, emails, and other forms of communication with internal and outside stakeholders. Requirements • Proficiency in Microsoft Office Suites including Microsoft Excel, Microsoft Word, and Microsoft Outlook

• Exceptional communication skills, both verbal and written

• Comprehensive understanding of policies, regulations, and insurance law

• Ability to conduct thorough and accurate research

• Experience in project management and ability to lead special projects

• Familiarity with hiring processes and protocols

• Good knowledge of consumer electronics

• Ability to handle and respond to complaints professionally

• Proficiency in 'About Time' software

• Capable of managing correspondence efficiently and effectively

• Ability to perform ad hoc financial tasks as required

• Experience in working as a liaison between different stakeholders

• Understanding of insurance company operations and provisions

• Excellent interpersonal skills and the ability to interact with various stakeholders

• Ability to deliver on set deliverables within specified timelines.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .