At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

MTA-USA Service Manager

Scope: Reporting to the MTA-USA Solutions Leader, the MTA-USA Service Manager will provide leadership of MTA-USA’s parts and service team and will lead the development and commercialization of MTA-USA’s product services strategy. This role will be responsible for assisting and managing MTA-USA’s remote technical support (service and parts) and for building out a menu of service options that will include service part kits, start-up, extended warranties, and preventive maintenance packages that can be implemented and sold through Trane’s Commercial Sales Offices.

The MTA-USA Service Manager’s team will be primarily responsible for assisting customers in the troubleshooting of MTA packaged air-cooled chillers in the industrial process market. The successful candidate will have excellent customer service skills, will be process driven, and will be proficient at work documentation as related to their team’s communications with both internal and external customers. Field experience with this type of product is preferred to ensure that this individual has the knowledge required to remotely guide customers through the troubleshooting and start-up processes. All candidates will need to demonstrate the ability to determine control logic from electrical schematics by applying basic electrical theory, have knowledge of unit level controls and water/airflow dynamics, and understand basic refrigeration theory.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !

Family building benefits include fertility coverage and adoption/surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off, including in support of volunteer and parental leave needs.

Educational and training opportunities through company programs along with tuition assistance and student debt support .

Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !

Where is the work:

This position is virtual.

What you will do:

· Remotely assist on-site personnel of various skill and experience levels through the startup and operation of MTA packaged chiller products and provide troubleshooting assistance as needed.

· Use all available resources to remotely determine the root cause of an issue and determine the best course of action to arrive at the best possible result.

· Make pivotal and informed decisions regarding the dispensation of company resources to resolve customer issues.

· Manage the need for and the coordination of Trane field service by leveraging relationships with field service leaders.

· During shift hours, diligently monitor inbound technical support requests and stay in constant contact with those customers until their issues are resolved in a timely and consistent manner

· Coordinate with multiple after-hours resources to ensure proper documentation has been collected and follow up diligently on any unresolved service requests.

· Determine the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform tasks that are beyond their means.

· Document work in a timely manner by following pre-defined procedures.

· Create specific standard work and document solutions based on support experience that can be shared internally and externally across the company.

· Review warranty claims against history of technical support provided and make recommendations as to warranty coverage.

· Use technical support and warranty data to drive problem solving procedures to reduce common failures.

What you will bring:

· 5-10+ years of experience in servicing HVAC equipment and systems.

· Professionally trained on various chilling & HVAC equipment.

· Availability to assist with support calls when needed. (8:00am and 8:00pm Eastern time)

· Availability for occasional travel once per month.

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Ability to understand and apply theories related to refrigeration, fluid dynamics and electricity.

· Operating knowledge of Microsoft office software and a working proficiency with handheld computing devices (smartphone, tablet, laptop).

· Ability to manage support cases within CRM software.

· While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, talk, and hear. The employee must be able to meet the physical demands of typical HVAC equipment inspection and/or analysis.

Key Competencies:

· Excellent written and verbal communication skills.

· Desire to keep current on training related to installation, operation, maintenance, service, and repair of target equipment.

· Flexibility to work occasional extended hours.

· Ability to prioritize tasks to meet short- and long-term deadlines.

· Ability to meet the needs of both internal and external customers

· Ability to work regularly and dependably in an unsupervised manner while also functioning within a team environment.

· Ability to cope with stress associated with emergency situations while maintaining a pleasant and cooperative temperament with internal and external customers.

· Ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment within a time-sensitive framework.

Compensation:

Base Pay Range: $82,550 - $130,500 plus incentive

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

This position is safety sensitive.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.