Job Description

Job Functions: The resource will perform the following Tier 1 support duties and other duties as assigned:

First Point of Contact:

  Assist customers with technical issues via phone, email, or in-person.

Troubleshooting:

  Identify and resolve basic hardware, software, and network problems.

Ticket Resolution:

  Efficiently manage and resolve support tickets, ensuring timely and accurate solutions.

  Communicate ticket status and resolution steps to end-users.

Issue Escalation:

  Forward unresolved issues to higher-level technicians.

Documentation:

  Record details of support interactions and solutions.

Customer Service:

  Provide excellent service and ensure customer satisfaction.

System Monitoring:

  Keep an eye on system performance and respond to alerts.

User Training:

  Help users understand and use IT systems and software.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1-3 years Microsoft background (Teams, Intune etc)

  2-3 years experience of IT support experience

  Strong customer service and communication skills null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.