Patient Services Associate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

To provide support and coordination of divisional patient care services.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities*

• Process and compile patient paperwork for exams and clinical staff.

• Accurately record any phone messages and assure they are forwarded appropriately.

• Accurately and efficiently schedule patient appointments utilizing Cadence and coordinating with referring clinic as needed.

• Maintain and observe patient scheduling to ensure accurate placement by offsite schedulers.

• Maintain responsibility for MiChart grids.

• Call patients to remind them of upcoming appointments.

• Utilize paging system to contact appropriate staff as required.

• Prepare patient itinerary and all other appropriate correspondence.

• Demonstrate ability to complete multiple tasks independently.

• Identify and track reoccurring operational problems and participate in resolution.

• Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.

• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.

• Review and track electronic protocols for future date patient schedules.

• Work with QA/QC staff to resolve scheduling conflicts due to patient safety and scanner compatibility.

• Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.

• Assist call center, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist.

• Accurately record any phone messages and assure they are forwarded appropriately.

• Specialized scheduling that is not done at the call center, i.e., Pacemaker, Functional MRI, General Anesthesia, etc.

• Oversee assigned MiChart In-Basket.

• New employee training is held onsite.

• Training of new staff and float staff will require remote workers to periodically come on site.

Required Qualifications*

• Follow Radiology Gold Standard Customer Service guidelines consistently.

• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

• Ability to work independently in an ever-changing and potentially stressful environment.

• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.

• Ability to spell correctly and use proper grammar. Good oral and written communication skills.

• Strong organizational skills.

• Excellent attendance record.

• High School diploma or equivalent.

• 2-3 years experience in customer service setting

Desired Qualifications*

• Working knowledge of MiChart (Cadence, EpicCare, Radiant)

• Familiarity with medical terminology.

• Experience in a health care environment.

Work Schedule

Monday-Friday 8:30am-5:00pm

Work Locations

University Hospital

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

254595

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Mobile/Remote

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Radiology UH

Posting Begin/End Date

9/17/2024 - 10/01/2024

Career Interest

Healthcare Admin & Support

Patient Care Services

Radiology

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