Patient Services Associate/Assistant

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Job Summary

This is a full time PS Associate/PS Assistant position located at the Burlington Office Center. We are looking for a dynamic action-oriented problem solver, with great customer service and a desire to be part of an excellent team.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities*

• Patient scheduling

• Checking patients in/out

• Collecting Copayments

• Reconciling cash drawer at end of shift

• Checking Voice Mails

• Answering phones

• Informing therapist of patient arrival, cancellations, etc.

• Providing appropriate documentation in the medical record

• Provide on the job training and orientation of new staff

• Provide input on staff performance to site supervisor, clerical senior supervisor, or ACU manager as requested/ appropriate

• Review Tip Sheets as they relate to clerical and patient scheduling

• Review and implement OTPTTR Division Front Desk policies, procedure, and processes

• Attend monthly staff meetings as requested by site supervisor

• Work with call center staff and site supervisor and or ACU manager to maintain 95% fill rates of therapist schedules as well as scheduling urgent patients as requested by physician or site supervisor

• Assign HARs

• Ensuring NPs have current orders from physicians to prevent delay or canceled new patient appointments

• Managing fax server

• Ensuring referral authorization shells are in place

Required Qualifications*

• High school diploma or equivalent combination of education and experience

• Ability to efficiently navigate electronic medical records and online scheduling systems

• Clerical experience in an outpatient setting Knowledge of medical terminology

• Ability to accurately handle multiple tasks while performing exceptional customer service

• Ability to respond professionally with a high degree of empathy and multiple problem-solving strategies if customers are unhappy

• Ability to identify high priority concerns and prioritize accordingly to provide a timely resolution

• Strong attention to detail and collaborative problem-solving skills

• Ability and willingness to learn quickly and use new skills

• Reliable and timely attendance

• Ability to work well in a team setting

• Demonstrated active listening, written, verbal and information technology skills

• Ability to work at a patient service desk independently

Associate Level:

2 or more years of clerical experience in an outpatient setting

Assistant Level:

0 - 2 years of clerical experience in an outpatient setting

Desired Qualifications*

• Knowledgeable of MiChart Cadence and Outlook

• Knowledge of basic medical terminology

• Experience working within a large, complex healthcare setting

• Knowledge of university policies & procedures

Work Schedule

Full time 40 hours, Monday through Friday, 8 hours a day, scheduled hours to be determined. (Clinic hours are 7 AM-7PM)

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

258290

Working Title

Patient Services Associate/Assistant

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM PM&R BRL LL PT Spec Clinic

Posting Begin/End Date

12/23/2024 - 2/03/2025

Career Interest

Healthcare Admin & Support

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