Description We are seeking a Receptionist / Customer Service Representative for a bustling reception area with responsibilities of handling the telephone switchboard, greeting guests, and regular administrative tasks. This position is FULLY onsite and located in Ann Arbor, MI. The hours are 9 am - 6 pm Monday thru Friday. Pay up to $20/hr

Duties/Responsibilities:

• Answer multi-line switchboard and transfers all calls to the proper individuals or departments

• Communicates professionally in person, on the phone, and in email correspondence

• Follow reception opening/closing procedures and all other procedures during shift

• Provides excellent customer skills while interacting with employees, customers, vendors and visitors

• Resolve customer requests, questions, and complaints

• Maintain internal phone extension lists and calendars

• Clerical Assignments: mailings, creating letters, copying, faxing, managing incoming, outgoing USPS mail, UPS, and Fed-Ex

• Manage office supply purchases and delivery

• Help plan employee events

• Provide staff with notifications

• Oversee inventory, including purchasing and stocking of all paper goods, cleaning supplies, and food & beverage

• Other duties and special projects as assigned by management

Required Skills/Abilities:

• Must have an innate desire to provide outstanding customer care

• Greet all guests professionally and enthusiastically

• Positively responds to direction and requests for assistance when needed

• Self-motivated and enjoys learning

• Flexible and detail-oriented

• Take initiative to understand and support other departments

• Ability to multi-task, prioritize, and problem-solve

• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees

• Maintain a positive and outgoing attitude at all times

• Experience in providing great service to customers and co-workers

• Passionate about going above and beyond to create a lasting impression

Education and Experience:

• Must have experience answering the phone, email, filing, faxing, and computer skills including Microsoft Office products Requirements • Proficiency in receptionist duties, including managing incoming calls and visitor inquiries.

• Experience with part-time receptionist responsibilities, indicating flexibility and adaptability.

• Strong customer service skills to ensure positive interactions with all visitors and staff.

• Ability to manage a multi-line phone system, showcasing excellent communication and multitasking abilities.

• Experience with multi-line phone systems in a fast-paced environment.

• Responsibility for restocking office supplies and maintaining an organized workspace.

• Familiarity with administrative office tasks such as filing, photocopying, and mail distribution.

• Understanding and execution of various office functions, suggesting a holistic approach to administrative support.

• Ability to uphold and promote the brand presence of the company through detail-oriented and courteous conduct. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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