Revenue Cycle Accts Rec Supr

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Job Summary

The Accounts Receivable Supervisor, under the supervision of the AR Manager, will oversee and monitor the day-to-day workload and production of the unit and provide training, coaching and assistance to billing staff. Participate and provide expert knowledge in physician insurance billing and follow-up activities for multiple clinical specialties for Commercial and Commercial Managed Care Health Plans. Participate in the implementation and maintenance of policies, programs and system enhancements to improve financial and operational performance of the unit. Oversee and monitor workload in the units. Ensure standard work and maintenance of Lean Thinking principles.

If you are a highly motivated engaged individual, want to be part of a goal-oriented team, have the leadership skills to assist team members to rise to their highest potential, and wish to be part of a highly collaborative environment, then this is the team for you to share your excellent collection and leadership skills.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Basic Function and Responsibilities

• Provide leadership to the unit while maintaining responsibility for the unit workload, establishing priorities and redistributing work among team members as necessary.

• Oversees the AR for our external vendor.

• Understand and provide expertise in accounts receivable, for physician billing across multiple clinical specialties.

• Respond to complex inquiries regarding insurance billing and follow-up from staff and other customers of the unit.

• Communicate problems and barriers to the AR Manager and AR Director.

• Participate as an active member of Lean Thinking in daily work initiatives.

• Lead team discussion and huddles to create solutions to problems.

• Hold weekly/bi-weekly 1:1 with individual team members.

• Assist in the selection, training and evaluation of staff.

• Monitor and report on denial trends and payer issues.

• Monitor accounts receivable work queues to ensure accounts are worked timely by assigned staff members

• Review productivity reports for assigned staff to ensure compliance with both productivity targets and quality.

• Resolve operational problems, patient and employee complaints pertaining to reimbursement related issues.

• Assist with training of staff pertaining to accounts receivable follow up, claim edits, front-end edits, clearinghouse edits, and charge router/review edits.

• Assure compliance with institutional goals, objectives, policies, standards and guidelines.

• Model, support and reinforce a culture of service excellence to patients and families, internal colleagues and external customers.

Required Qualifications*

• Bachelor?s degree in health or business administration or an equivalent combination of education and experience required.

• Minimum of three years of professional billing experience.

• Demonstrates excellent verbal and written skills.

• Strong interpersonal communication skills.

• Demonstrated ability to supervise and lead staff.

• Proficient use of computer software applications: Word, Excel, PowerPoint, TEAMS, ZOOM, etc.

• Knowledge of CPT/ICD-9 coding conventions is necessary, coding certification desired.

• Demonstrates ability to work in a team environment, and to build trust in the working relationships with other staff, various internal and external departments, and payers.

• Demonstrates ability to learn and work independently.

• Detail-oriented, organized, strong problem-solving skills, strong investigative skills, critical thinking skills and ability to be self-directed.

• Ability to develop education materials and provide training and development to new and existing billing staff.

Work Locations

This position is primarily a remote position. Hybrid may be able to be considered. If onsite participation is required, on site work is located at 700 KMS Place, 3621 S. State St. Ann Arbor, MI

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

255193

Working Title

Revenue Cycle Accts Rec Supr

Job Title

Revenue Cycle Accts Rec Supr

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Mobile/Remote

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Exec Vp Med Affairs

Department

MM Rev Cycle (PTO)

Posting Begin/End Date

10/02/2024 - 10/14/2024

Career Interest

Finance

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