Description:

Primary Responsibilities:

** SWING SHIFT - 3 - 11:30 PM * Rotations - 5 days on 2 days off; 5 days on 3 days off

• Monitors network management system and engages telecom providers to drive restoral efforts.

• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

• Solves systems and network problems/questions with limited scope and complexity.

• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

• Identifies resolutions of routine technical queries from customers and Business Units.

• Takes guidance from other team members or management to resolve fewer routine issues.

• Works with Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving fewer complex issues.

• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.

• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

• Participates in network solutions design and configurations.

• Analyzes issues and provides customers with guidance to resolve problems

• Individual job duties may vary.

• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

• Strong Customer Service skills

Skills:

Ccna, Troubleshooting, Support, Network connectivity, Network operations center, Noc, Lan/wan, Cisco routers, Operation, Customer service, Wan, Infrastructure, Customer support, Network monitoring, net+, A+, Router, Security+, Cisco ios, Network operations, Data center operations, Network infrastructure, Tcp/ip

Additional Skills & Qualifications:

Basic Qualifications:

• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

• Knowledge and understanding of ITIL/ITSM concepts and practices.

• This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience.

• In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR

• A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.

• Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

Preferred Qualifications:

• Knowledge of Remedy, Netcool, Office 0365, ServiceNow

• CCNA certification

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and

Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth

post-tax contributions available

§ Life Insurance (Voluntary Life &

AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick

Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.