JOB REQUIREMENTS: IT Manager - Service Desk and End User Computing Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members. At Prospera Credit Union, people aren\'t just numbers or transactions, and you won\'t be treated that way either. Reporting to our IT Director, this working manager role is responsible for leading Prospera Credit Union\'s IT Service Desk & End User Computing in the delivery of technical services, capabilities, and support for our employees and members. This exciting and dynamic role is an opportunity to make a difference as you service the technical needs of our employees while helping to set direction for the end user computing capabilities we use each day. *This position is an in-office role at our Corporate office in Appleton, Wisconsin* EDUCATION & EXPERIENCE Bachelor\'s or Technical School degree in computer science or business with an emphasis in information technology (or related field) or equivalent work experience. 5+ years in an IT Service Desk and end user computing environment demonstrating a proven track record of delivering results while demonstrating leadership, either formally or informally. 2+ years experience as a supervisor with direct reports 3+ year experience with 3 or more of the following: Microsoft Windows Microsoft Office 365 Microsoft Intune Ring Central Zoom IT Service Desk Solutions Network, Server, or Storage Administration solutions 3+ years\' experience with 3 or more of the following: Incident/Problem/Change management IT Self-Service/Service Requests Corporate communications End user training ITIL Certification in ITIL or ITSM are a plus SKILLS & ABILITIES: Outgoing, positive attitude Highly organized, detail oriented Strong problem analysis/resolution and prioritization skills Excellent verbal/written communication skills, customer service skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions Approachability, willingness to share knowledge, and ability to work in a team environment Able to work both independently and within cross-functional teams in order to achieve business goals within a fast-paced work environment Ability to make a case and sell ideas If you are looking for a great opportunity to join a growing team, let\'s talk! Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere. Life is short. Work somewhere awesome! __ ** Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://myprospera.isolvedhire.com/jobs/1319003-112976.html ***** APPLICATION INSTRUCTIONS: Apply Online: https://myprospera.isolvedhire.com/jobs/1319003-112976.html