JOB REQUIREMENTS: IT Support Hero (Helpdesk) - Appleton Job Title: IT Support Hero (Helpdesk) (Please note: A second client of mine has a more senior role open as well) Anticipated Start Date: ASAP Location: Appleton Position Description: IT Support Heroes! We need someone like you to be our go-to hero for tech support! You\'ll be rocking it by making sure all our tech stuff, from workstations to phones and servers, is top-notch. Oh, and you\'ll also be throwing in your tech wizardry on some global IT projects. Let\'s break it down! On the Tech Front: * Help out our partners with any tech issues, whether it\'s hardware, phones, or any other tech mysteries. * Keep an eye on trends in tech issues and fix the root cause or bring in the right team to do it. * Play the tech doctor by diagnosing, repairing, installing, and upgrading IT software and hardware. * Be all about proactive support and direct the tech magic to the right support teams. * Keep the communication lines open with our partners during the resolution process. * Use the Service Management tool like a pro to handle issues and requests. Keep it updated until it\'s all good. * Let everyone know about system outages at our assigned plants. * Roll out the red carpet for new processes, hardware, or software. On the Strategic Front: * Dive into small-medium IT projects and lead the charge. * Use the service management tool to drop some knowledge bombs with trend analysis and improvement recommendations. * Team up with the Global IT squads to cook up IT solutions for plant engineers in each initiative. * Be the messenger, sharing updates with the right crowd at the plant. * Get the lowdown on customer needs, document it, weigh the options, and make solid recommendations. * Cook up some tasty IT documentation for our plant support processes. * Show off your IT smarts by following the best practices and processes in the tech world. * Stay on top of your game by taking classes and doing some rad research. Keep it fresh! What are the top 3-5 skills for this role? * PC screening - provisioning of laptops imaging Lenovo laptops * Troubleshoot windows OS, Teams, Outlook, connectivity issues, cisco VPN, thin client connectivity * Self-starter, independent worker * More level 2/level 3 tickets * Ticket examples: adding people to user groups, active directory. Looks like a lot of hardware issues (monitors, etc). connectivity to VPN, etc. Sound interesting? Please apply right away to learn more! Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies\' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers\' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infra To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ3NTQyLjg3NzBAYmVhY29uaGlsbGNvbXAuYXBsaXRyYWsuY29t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ3NTQyLjg3NzBA mVhY29uaGlsbGNvbXAuYXBsaXRyYWsuY29t This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.