The Assistant Branch Manager oversees the administrative functions of the branch office and assists the Branch Manager in all other aspects of the branch, including: customer service, operations, business development, direct sales, and positive associate relations. None. This is a non-supervisory role. The incumbent may provide onboarding support and training to the branch Staffing Coordinator. The incumbent will provide general coaching and guidance to associates (temporary workers) on job performance, conduct, tardiness, or attendance issues or concerns. Assist the Branch Manager in running a profitable branch and maintaining compliance with company policies and procedures including reviewing daily reports, taking and creating orders, maintaining daily tracking requirements, and providing daily closing reports. Maximize productivity and efficiencies including a bias towards process improvements. Assist the Branch Manager with stimulating and growing business by maintaining contact with customers and outside vendors through direct customer contact, telephone calls, and direct mail campaigns. Service existing customers, prospects, and associates. Quote existing customers and potential new customers with Branch Manager input. Recruit, pre-screen, process, and manage associate (temporary) work force to meet clients specific needs. Leverage social media for associate recruiting activities. Dispatch associate (temporary) workers that directly align with the customer needs. Process payroll and invoice customers. Assist with accounts receivables and ensure proper documentation. Provide exceptional customer service as well as exceptional associate relations. Address and resolve associate issues or concerns. Escalate to Branch Manager, when appropriate. Perform sales telemarketing calls to include appointment setting and up-sell calls. Promptly notify management as to associate injuries and complete appropriate documentation. Performs a variety of administrative tasks, including: data entry, copying, filing, preparing reports, inventory, and answering telephone calls. Position requires regular, dependable, and predictable attendance plus flexibility to adjust work schedule to meet the needs of the branch. JOB TITLE: ASSISTANT BRANCH MANAGER JOB STATUS: X Full-time; _ Part-time REPORTS TO: Branch Manager PAY GRADE: As listed in the Offer Letter FLSA STATUS: Exempt; _X Non-Exempt REVISED : 07/14/2023 J