Description:

The Business Analyst must be able to operate with minimal supervision and translate conceptual ideas into actionable plans. Primary Functions: The Business Analyst, Service Customer Experience Reporting & Analysis will: • Identify and support implementation of automation opportunities in QA efforts for scalability and growth • Utilize SQL, SAS, Tableau, Access, Excel to create and report on operational metrics and inform areas to focus on delivery stations and understand service standards for specific job functions • Serve as a process improvement leader for large and complex Airport Service initiatives • Have a team first attitude with the success of our team and business partners as their top priority • Be a highly analytical thinker who looks for problems to solve and then comes up with innovative ideas • Support and make recommendations towards improvements in service standards development, QA program, airport initiatives and related processes • Prepare weekly and monthly performance reporting and customer experience insights based on various internal and external data sources • Identify service/quality issues and root causes, identify corrective actions, and drive continuous improvement in close coordination with the Service Delivery teams, ensuring a cohesive effort between implementation, CXO, curated action plan development, and Red Coat program and Premium Services developments • Overall responsibility for measuring and evaluating the efficacy of service standards and goals for the organization based on consumer trends, survey responses, and audit data • Always keeps a safety-conscious environment top of mind when assessing continuous improvement processes, resulting in employee and customer safety and wellbeing.

Additional Skills & Qualifications:

(PREFERRED QUALIFICATIONS) • Strong technical skills in SQL, Tableau, Excel, Power BI • Strong communication skills (Written, spoken, and presentation) • Ability to transform analysis into a well-informed suggestion • Highly innovative – does not wait on manager to provide work but instead seeks to find solutions to Airport Customer Service problems (MINIMUM QUALIFICATIONS) • 5 years equivalent work experience • Technical & Analytical Skills (ex: SQL, Python, SAS, Tableau, Microsoft Office, etc.) • Flexible, Proactive, and able to multitask • Creative, collaborative, and innovative problem solver Strong communication (written and presentation) and interpersonal skills • Strong communication skills

Eligibility

requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following:

§ Medical,

dental & vision

§ Critical

Illness, Accident, and Hospital

§ 401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life

Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short

and long-term disability

§ Health

Spending Account (HSA)

§ Transportation

benefits

§ Employee

Assistance Program

§ Time

Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.