Description

The Work Bench, similar to a Genius Bar, supports all internal users at the headquarted location and other locations near by. It allows employees to resolve technical issues through various methods: they can either schedule an appointment or simply walk up. Currently, there is one Work Bench technician who handles 10 to 20 tickets daily. The issues addressed include imaging computers (using SCCM), OS issues (both Windows and Mac), network connectivity problems (WiFi, VPN, printer), basic navigation, password resets, and more.

The workbench is open from 8am - 4:30pm M-F and those are the hours of operation.

Skills

Desktop, Support, Troubleshooting, Windows, Windows 10, Office 365, desktop support, customer services'

Top Skills Details

Desktop,Support,Troubleshooting,Windows

Additional Skills & Qualifications

It will be a plus if someone has experience working within this type of support model. They will need experience working face to face with end users. They leverage ServiceNow has a ticketing system.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Mar 25, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.