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Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact:

The Director, Communication and Store Operations is responsible for developing, executing, and leading our retail communications and operations. This critical leadership role is responsible for driving effective and innovative communication strategies across our 1,000 US + Canada store locations. This includes managing internal communication strategies and engagement for store employees, managers, and regional leadership; ensuring alignment with the company’s mission, values, and vision. The Director will work closely with senior leaders to implement business strategies, foster innovation, and ensure consistent communication across multiple channels.

This role reports directly to the Vice President of Stores Operations, manages 3 direct reports, and is based in our Atlanta office.

Strategic Communication and Analysis (50%):

• Lead the development and execution of field communication strategy to engage and inspire store employees, managers, and regional leaders.

• Identify critical needs and provide actionable solutions regarding store processes and technology.

• Establish measurable, results-based communication strategies that support company growth.

• Regularly assess the impact of communication efforts on employee engagement, retention, and overall business performance; apply learnings to the future development of communication practices.

• Drive effective communication strategies through change management leadership, ensuring the effective transition of new processes, programs, and projects within the field.

• Lead the production the creation and distribution of clear, concise, and inspiring content for a variety of channels, including newsletters, e-mails, social media, and internal messaging.

• Act as a key liaison between retail operations and corporate teams to align communication and business objectives.

• Evaluate and implement next-generation communication solutions to evolve information flow and processes.

• Lead the continued evolution of our intranet platform, reducing reliance on e-mail and fostering a centralized, user-friendly global communication hub.

• Provide actionable recommendations for infrastructure enhancements, championing innovative solutions and gaining buy-in from key stakeholders.

Retail Operations Management (30%):

• Oversee day-to-to retail operations communications to ensure clarity, consistency, and alignment across the field organization. Develop strategies to streamline and enhance operational efficiency.

• Support and contribute to the growth of operational strategies that drive store performance, customer satisfaction and profitability.

• Collaborate and influence with merchandising leaders to streamline product direction to drive customer satisfaction and support workload efficiencies.

• Analyze operational reports to identify trends and implement/recommend actions.

• Stay current on evolving industry trends, technologies, and best practices to implement advancements solutions in operations.

• Identify areas of operational efficiencies and process improvement across North America.

• Create and refresh policies, procedures, and operational standards to ensure consistency across 1000 stores, in partnership with HR and Legal.

Engagement and Development (20%):

• Lead the strategy and project management for the Field Leadership Conference; executing all elements of the conference.

• Create engagement roadmap and lead Field /company events to in collaboration with HR to bolster employee engagement.

• Collaborate with Learning & Development to ensure a cohesive company communication strategy that maximizes employee engagement.

• Ensure field employees have access to resources and training that enhance their skills, including customer service, operational processes, and leadership development.

• Equip field leaders with the tools and messaging they need to navigate and manage real time developing situations.

• Cultivate a culture of collaboration, accountability, and continuous improvement with team and cross-functional partners to align operations, policies, and employee programs.

We’d Love to hear from you if:

Must have:

• Minimum of 8 years of experience in retail operations, with at least 5 years in a leadership role, preferably within a large, multi-location organization.

• Proven experience in developing and executing strategic communications plans across a wide range of communication channels.

• Strong understanding of multi-unit retail operations and experience in engaging field teams to drive performance.

• Excellent verbal and written communication skills, with a knack for making complex ideas accessible and engaging.

• Demonstrated ability to lead and inspire a team, work cross-functionally, and build relationships with senior leadership.

• Experience in change management, and employee engagement programs.

• Highly organized, detail-oriented, and comfortable managing multiple projects in a fast-paced environment.

• Strong critical thinking, operational planning, and business curiosity with the ability to work in a complex cross functional environment.

• Strong ability to form and foster business relationships.

• Experience with retail technology and operational software (Microsoft office, Workforce management platforms, engagement platforms and communication platforms).

• High proficiency in data analysis and reporting tools (Tableau)

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Preferred skills and experience:

• Bachelor’s Degree in Business, Communications, or a related field.

• Experience managing a multi-layered team to help prioritize effectively for self and team while balancing feedback from multiple stakeholders.

Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values

• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

• Drive Growth: Set aggressive goals and implement plans precisely

• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.