Are you passionate about being a part of a high performing global team that values collaboration, process excellence and innovation? Do you want to help guide our vision to create autonomous payment experiences that prioritize stakeholder value through compliant, accurate, and scalable execution?

The Global Payment Solutions (GPS) team within Microsoft are experts in compliant and accurate payments to Microsoft Suppliers and Partners. We leverage digital technologies and data-driven insights to streamline payment processes and influence business decisions. We are hiring for a Global Payments Solutions - Senior Process Excellence Manager.

We are:

• People Focused – The needs, well-being, and growth of the team is a priority.

• Tomorrow-minded – We focus on innovation and scalability to drive business outcomes.

• Data Driven – Decisions and actions are based on data insights.

• Customer Obsessed – Our customer is at the center of all business decisions and actions.

• Curious – Passionate for learning and open to taking risks & failing fast.

Responsibilities

As the GPS Senior Process Excellence Manager you will drive process excellence across the Global Payments Solutions Team. You will play a critical role in ensuring our processes are optimized for maximum value for our stakeholders. Your experience driving process optimization initiatives will be instrumental in assisting the organization achieve its goals.

• You will build and deploy the core tools and methodologies of continuous improvement in order to drive achievement of targeted results in security, quality, and delivery.

• As you lead process improvement and the development of business outcomes for complex processes you will assess process performance. You’ll facilitate teams in definition of improvement goals, leveraging relevant benchmarks to set a high bar, and support implementation of improvements to achieve targeted outcomes.

• You will facilitate process execution and lead a clear end-to-end view of expected business outcomes for owned processes. You’ll manage stakeholder engagement rhythm and partnerships by addressing pain points to resolve challenges and to drive sustainment of improvements.

• You will facilitate the process improvement sustainment, including assessing performance data, interpreting analyses, and translate insights into recommendations to support teams adoption of continuous improvement. You’ll use data to identify opportunities, communicate results, lead the incorporation of process methodologies and leverage feedback from others to identify opportunities for future process improvements and work with teams to implement, using kaizen.

• You will lead change management using your advanced understanding of the business and continuous improvement. You’ll lead teams in end-to-end implementation of improvement for complex processes that span multiple business functions and lead documentation maintenance for flow, controls, underlying systems, and requirements needed.

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience

• OR Master's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience

• OR equivalent experience.

Additional or preferred qualifications

• Bachelor's Degree in Engineering, Business, or related field AND 10+ years process management, process execution, process optimization, or related experience (e.g., data analytics)

• OR Master's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics)

• OR equivalent experience.

• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certification

Process Management IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 8, 2024 .

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .