Organization: Corporate Functions/Corporate Services & Sustainability

Location: Atlanta, GA

The Hospitality & Office Operations Coordinator is responsible for a wide range of services that include: reception, internal and external customer support, mail/shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and Wi-Fi access, and assists others as needed. Most daily tasks will be completed independently according to office guidelines and/or under general supervision.

This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

The Hospitality & Office Operations Coordinator should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support.

Key Responsibilities

• Support Life and Safety Efforts: Including badge access, audit reports, and general CCure administration

• Plan and manage operation and service deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives

• Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment

• Process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy

• Perform administrative duties according to location guidelines

• Act as a point of contact for the landlord or external providers and manage regular contract relationships

• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location

• Act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training

• Order, stock and maintain supplies for office (e.g., copy room, coffee/café. etc.)

• Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines

• Prepare daily, weekly, and monthly reports associated with the office or workgroup

• Help provide audio-visual support/troubleshooting prior to and during meetings and events as needed

• Provide support related to on-site catering and liaise with Event Hosts

• Support the planning and execution of all on-site meetings/events

• May be involved in actions related to programs or projects

  Job Requirements:

• This role will be located at the Accenture’s Insight Sourcing office – 5555 Triangle Pkwy NW 3rd floor, Peachtree Corners, GA 30092

• The hours are typically 8:00am-5:00pm but flexibility is required for this role

  Basic Qualifications:

• Minimum of 3 years of customer service experience

  Preferred Qualifications/Skills:

• Passionate about hospitality and customer service

• Facility/Office or Hospitality Experience

• Intermediate knowledge of MS Outlook

• Intermediate knowledge of MS Office (word/excel/PowerPoint)

• Comfortable with technology and social media (advanced skills a plus)

• Ability to lift and move items, up to 40 lbs.

  Professional Skills:

• Self-starter—demonstrated ability to work independently and assume greater responsibilities over time

• Critical thinker and problem-solving skills—independently overcomes roadblocks

• Team player—desire to work as a team player while accepting substantial individual responsibility

• Continuous learner mindset—desire to grow quickly with a commitment to excellence

• Ability to take ownership and make decisions independent of customer involvement (proactive)

• Proven ability to work independently and as a team member

• Excellent communication skills (written and oral)

• Strong organizational, multi—tasking and time management skills

• Highly responsive, flexible, and adaptable

• High level of professionalism

• Business partner attitude and approach

• Demonstrated leadership in professional setting; either military or civilian

• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Salary Range

California $22.26 to $49.33

Colorado $22.26 to $42.64

District of Columbia $23.70 to $45.38

New York $20.63 to $49.33

Maryland $20.63 to $39.47

Washington $23.70 to $45.38

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.