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The IO Accenture Unit Project is seeking an Entry Level IT Customer Service Representative to provide technical support to customers. The project is a part of the Information Technology Operations job family group.

As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration. You are expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems. Expertise in Customer Technical Support is required, along with proficiency in Customer Satisfaction, Advanced proficiency in Quality Assurance (QA), and Advanced proficiency in other skills.

• Develop and maintain strong relationships with customers to ensure their technical support needs are met

• Troubleshoot and resolve technical issues reported by customers

• Provide timely and accurate responses to customer inquiries

• Collaborate with cross-functional teams to identify and implement process improvements

• Stay up-to-date with the latest industry trends and technologies to continuously enhance customer support

What You'll Need:

• Minimum 1 year of experience in Windows and Mac PC troubleshooting

• Minimum 1 year of experience in Ticket management through a system such as ServiceNow, Jira, Remedy, etc.

• Minimum 1 year of experience with Asset management for tracking technology equipment

• Minimum 1 year of experience with Customer

• High School Diploma or GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Salary Range

California $22.26 to $49.33

Colorado $22.26 to $42.64

District of Columbia $23.70 to $45.38

New York $20.63 to $49.33

Maryland $20.63 to $39.47

Washington $23.70 to $45.38

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.