How you'll help us Keep Climbing (overview & key responsibilities)

This Project Manager, Salesforce Business Analytics will work to help analyze, define, and document requirements to for Salesforce technology solutions. Needs to be a self-motivated individual who enjoy problem-solving, thinking creatively, and are interested in growing their business analysis and technical skill set in a fast-paced collaborative team environment.

Responsibilities:

• Leadsessions to collaborate with customers to define the business requirements tomeet the end users’ needs.

• Developand document user stories with acceptance criteria, as-is/to-be process flowsas part of the requirements and design processes.

• Createfeatures using agile methodology for Jetstream team

• Implementconfiguration tasks per agreed upon design specifications.

• Facilitatekey meetings with clients and end users such as requirement sessions, systemdemos, user acceptance testing or end user training.

• Assistwith the identification and analysis of bug fixes/ issues.

• Participatein defining system integration and user-acceptance test plans.

• Createuser guides and system configuration documentation.

• Executestakeholder communication including various written communications to includeone-on-one client conversations.

• Workswith the development team to ensure that the most significant businessoperations are addressed.

• Familiaritywith the backlog grooming process, attributes, review, and approval process.

• Assistthe Jetstream Program Lead in defining value and priority and selecting scopefor upcoming releases and sprints by facilitating the continuing backloggrooming process.

• Maintaina functional grasp of the business requirements and project solutions.

What you need to succeed (minimum qualifications)

• Aminimum of 4 years of Salesforce Administrator or App Builder experiencerequired

• Aminimum of 4 years in business process and/or requirements gathering

• Strongunderstanding of SFDC best practices and functionality

• Demonstratesflexibility and willingness to do what it takes to get the job done

• Abilityto work independently.

• Provenability to think critically and effectively communicate in a team environment.

• Proficientexperience working with Microsoft Office.

• Experienceworking with Enterprise Orgs

• Stronganalytical skills, with the ability to observe trends. Able to actively makesuggestions based on the results,

• Availableand responsive to question, clarifications, and instructions

• Abilityto tailor communication to multiple audiences at all levels

• Aself-starter, experienced in leading projects or delivery work streams.

• Outstandingwritten communication skills

• Abilityto demonstrate concepts visually and in writing in a way that enablesstakeholders to decide with confidence.

• Consistentlyprioritizes safety and security of self, others, and personal data.

• Embracesdiverse people, thinking, and styles.

• Possessesa high school diploma, GED, or high school equivalency.

• Isat least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• SalesforceAdministrator Certification. Must have strong oral, written, and interpersonalcommunication skills.

• Excellentknowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira andConfluence.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitivesalary, industry-leading profit sharing program, and performanceincentives

• 401(k) withgenerous company contributions up to 9%

• New hires areeligible for up to 2-weeks of vacation. This is earned for use in thefollowing vacation year (April 1 – March 31)

• In addition tovacation, new hires are eligible for up to 56 hours of paid personal timewithin a 12-month period

• 10 paid holidaysper calendar year

• Birthing parentsare eligible for 12-weeks of paid maternity/parental leave

• Non-birthingparents are eligible for 2-weeks of paid parental leave

• Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life insurance benefits

• Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

• HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

• Domestic andInternational space-available flight privileges for employees and eligiblefamily members

• Careerdevelopment programs to achieve your long-term career goals

• World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

• BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

• Recognitionrewards and awards through the platform Unstoppable Together

• Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here