Regional FM Operations Director - Onsite Atlanta, GA

Job ID

186658

Posted

30-Sep-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Atlanta - Georgia - United States of America

About the role:

This role is responsible for oversight and management of all FM Operations provided to a client of CBRE in North America with a special focus on the client’s HQ, balancing client priorities in the areas of operations, service levels, budget management, savings and risks. This role is crucial in building and maintaining strong client relationships and will participate in expanding the growth of the account.

What you'll do:

• Manages a mix of direct and matrix reports, including all related responsibilities (staffing, hiring, performance reviews, mentoring, career planning, etc.). Strong, positive leadership is required and expected.

• Owns and manages the relationship with the client’s counterpart. Strong CRM skills are required and expected.

• Acts as the single point of contact in region for account FM operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications.

• Develops operational service delivery solutions and monitors effectiveness of maintenance efforts for facilities as assigned, ensuring work is completed in accordance with account KPIs.

• Oversees applicable services based on contract structure which can include numerous variations of Facilities Management.

• Owns recurrent performance reviews between the client and CBRE based on key performance indicators (KPIs) outlined in the executed contract.

• Involved in developing strategic plans and identifying cost efficiency opportunities.

• Optimizes current procedure while contributing to develop effective standard operating procedures (SOP) for the account.

• When necessary and in coordination with the account executive team, partners with CBRE’s platforms SMEs, to provide a diverse offering of innovative solutions to complex client problems.

• In partnership with procurement, evaluates outsourced service providers’ "hard and soft services" contracts to ensure best pricing and service level performance.

• In partnership with H&S, manages programs aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards.

• Responsible for development and training to all field and management staff in areas of operational and technical requirements on the account which includes service performance, technology, safety and compliance, cost savings initiatives, and regulatory requirements, among others.

• Travel 25%

• Other duties as assigned.

What you'll need:

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education & Experience Bachelor's degree and/or technical degree from a four-year college or university and a minimum of eight years of related experience and/or training. Prior Supervisory Management experience preferred.

• Certificates and/or Licenses - Not essential but welcomed

• Strong communications skills are required. Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

• Ability to solve advanced problems and deal with a variety of options in complex situations. Requires high level of analytical and quantitative skills with proven experience in developing strategic solutions. Draws upon the analysis of others and makes recommendations that have a direct impact on the service.

• Requires in-depth knowledge of general financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze complex business/financial data and develop innovative solutions. Approves and oversees department budget.

• Decisions are made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting priorities, deliverables and deadlines.

• Errors in judgment may cause long-term impact to service.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)