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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

* This position is office-centric *

Responsible for monitoring, supporting and management of application running in production including managing and correcting issues and providing break-fix operation support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Lead BI Platforms Operations Vendor Teams (20+ vendor resources) that are responsible for: a. Administration of BI Platform components, services and solutions (Microstrategy, QlikView, QlikSense, nPrinting, Tableau, Alteryx, Metric Insights, PowerBI, Sigma) b. Management of 1000+ batch jobs (ESP), dashboards, reporting, etc. and full enforcement of SLAs and OLAs c. Planning and execution of platform upgrades and infrastructure patching while enabling best practices to ensure stability. d. Change, request, incident, problem, IAM/SUSA access, and capacity management e. Risk findings and audit request management remediation. f. Support of migration activities via CI/CD and SDLC programs to target production platforms. g. Cross training and mentorship of vendor resources to build a cohesive team. h. Product management of Rally PI Initiatives for BI Tools, present and future state.

• Lead the onboarding of target state cloud platforms (Metric Insight, Microstrategy, Tableau, QlikSense, Alteryx, PowerBI, Sigma) and for providing end to end, white glove support services.

• Drive operating efficiencies via performance improvements and implementation of automation opportunities.

• May lead and/or participate in all stages of the SDLC development process, providing inputs to the development teams including designing, building, and testing. Develops useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.

• Troubleshoot the most complex technical issues.

• Analyze available data and find the root cause of the problem.

• Develop technical solutions by providing problem analysis and resolution in a timely manner and explain and interpret complex, difficult, or sensitive information.

• Provide users with progress updates.

• Partner with engineers, data scientists, and the data office leadership to define and refine data architecture and technology choices.

• Develop and recommend appropriate documentation for logging product issues including observations, diagnoses, and action steps. Generates weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.

• Take a new perspective on existing solutions to solve problems of the highest complexity and exercise judgment based on the analysis of multiple sources of information and make recommendations.

• Lead larger, more complex data engineering projects and initiatives with significant risks and resource requirements.

• Mentor less experienced teammates to build technical expertise.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and 6 years of experience in development or support or an equivalent combination of education and work experience.

• Specialized knowledge of data technologies (ETL, Data warehouse, Databases, SAS and other Analytics tools).

• Strong analytical and critical thinking capabilities and ability to multi-task and work well under pressure.

• Deep knowledge of ITIL process.

Preferred Qualifications:

• Master's degree and 8 years of experience or an equivalent combination of education and work experience.

• Previous experience in management of Data platforms (ETL, Data warehouse, Databases, SAS and other Analytics tools)

• Banking or financial services experience.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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