Business Systems Quality Assurance Manager

Augusta , Maine , United States | Management/Supervisory | Full-time

Apply by: March 19, 2025

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Maine Revenue Services

Operations Division

Business Systems Quality Assurance Manager

Opening Date: March 5, 2025

Closing Date: March 19, 2025

Job Class Code: 0386

Grade: 28

Salary: $63,689.60 – $90,438.40

Position Number: 016303575

JOB DESCRIPTION

This position is of a managerial nature in directing and overseeing the analysis and design of business procedures for complex revenue service processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include managing all facets of the systems project life cycle; directing teams/units; establishing effective security controls, quality standards, business requirements, protocols, operational needs, and resource priorities; overseeing complex projects; assessing risk factors; and supervising professional and clerical employees.

Work is performed under limited supervision.

TYPICAL DUTIES

• Directs others in operation planning, evaluation, and system project design activities to ensure that current and new projects meet goals and objectives.

• Develop, analyze and evaluate policies, procedures, and plans that bring MRS in compliance with complex system safeguards controls established by the National Institute of Standards and Technology.

• Oversees development of complex documents to ensure proper delivery of program services and product deliverables.

• Establishes quality control standards, business requirements, procedures, controls, operational needs, and resource priorities to maintain operational requirements.

• Develops project plans and identifies critical control points and preventive measures to establish critical limits, monitor procedures, and direct execution of corrective actions.

• Oversees analysis, testing, and validation of systems and applications to maintain data integrity, comply with quality assurance standards and safeguards requirements, and meet business needs.

• Provides expert technical advice and consultation to management, stakeholders, and professional staff regarding quality assurance and safeguards standards and associated business practices.

• Collects and evaluates pertinent data related to projects and proposed legislation to develop reports and recommendations, summarize information, and document trends and results.

• Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.

• Oversees the development and integration of performance measures into business processes, and tests system improvements to administer and monitor system changes.

• Develops continuity plans for the agency in accordance with safeguard standards and emergency management best practice.

• Monitors and direct analysis of the agency’s interagency and vendor relationships in regards to safeguards.

• Responds, coordinates, and analyzes multidiscipline safeguard incident response within the agency.

• Implements and complies with human resource laws, policies, procedures, and practices such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety.

KNOWLEDGES, SKILLS AND ABILITIES REQUIRED

• Knowledge of the principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.

• Knowledge of applicable state and federal laws, rules, and regulations.

• Knowledge of current business and management systems, methods, and processes.

• Knowledge of quality assurance, risk assessment, and risk mitigation principles and methods.

• Knowledge of systems development life cycles used to plan, develop, implement, operate, and maintain information systems.

• Knowledge of organizational procedures, workflow, costs, protocols, policies, and functions.

• Knowledge of computerized applications used in accounting systems.

• Knowledge of principles and practices of tax administration and account examination.

• Knowledge of human resources, financial and contracting practices and procedures.

• Knowledge of staff training and development techniques.

• Ability to develop evaluation and monitoring systems.

• Ability to design, implement, and direct multiple projects.

• Ability to communicate and influence the behavior and thinking of individuals.

• Ability to develop and instill a variety of best practices.

• Ability to establish and maintain effective working relationships.

• Ability to manage multiple complex, diverse, and concurrent activities.

• Ability to organize work, set priorities, and determine resource requirements.

• Ability to assess, identify, and respond to employee training needs.

• Ability to write technical reports and documents.

MINIMUM QUALIFICATIONS

An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans. Experience must include at least two (2) years supervising teams and/or units.

Please note: All candidates applying for a position at Maine Revenue Services will be subject to a tax clearance check. In order to be selected for a position, an applicant must have filed all his or her Maine returns and paid all Maine tax liabilities.

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

  State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

  Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.