It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

As a Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees can perform at the highest level. You will be responsible for the ongoing maintenance, support, and monitoring of complex systems in your area of responsibility. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as well as develop and recommend corrective actions. You will collaborate with senior members of the team to influence and make suggestions that aid in the designing of technical solutions.

Essential Duties and Responsibilities :

• Perform day-to-day system administration and tasks for assigned systems. Work with both internal and external customers and vendors to resolves technical system problems in a timely manner with a primary focus on moderately complex problems.

• Support development labs and other critical infrastructure which supports Rocket Software business units.

• Provide timely problem resolution, incident management, and root cause analysis related to Windows and Linux systems as well as SaaS offerings such as Microsoft 365, SharePoint, OneDrive, etc.

• Perform duties following all company standards regarding engagement, change management, and escalations.

• Participated in special project and perform other duties as required.

Qualifications:

• 3-6 years of systems administration and operations experience in Windows Server, Linux, Enterprise Storage, collaboration tools active directory or network infrastructure

• Minimum of 2 years experience supporting IT infrastructure operations in an enterprise environment.

• Excellent interpersonal skills and desire to support end users with issues of varying degrees of complexity

• Ability to troubleshoot technical issues to resolution

• Ability to collaborate with business partners across the organization and within IT

• Strong written and verbal communication skills

• Superior understanding of the organization’s goals and objectives.

• Demonstrated ability to apply IT in solving business problems.

• Exceptional service orientation and customer focus.

• Strong analytical and problem-solving abilities

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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The base salary range for this role is $94,235.86 - $117,794.93 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

Healthcare coverage options to fit you (and your family’s) needs

Retirement savings, with matching contributions by Rocket Software

Life and disability coverage

Leadership and skills training opportunities

Two paid work days for off-site training

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.