The Service Delivery Ops Senior Manager plays a vital role in creating long term customer relationships, acting as the bridge between the client, internal and external stakeholders and our operational delivery teams. Accountable for Service Delivery Operations or strategic complex part of a SDO within North America with a key focus on the incubation services we deliver to our client. Needs someone with Incubation work experience and deep client relationship to maintain and grow this business.Key Responsibilities:

• Focus on being agile, flexible to meet the incubation requirements of the programs.

• Manage and build on key Client relationships.

• Manage and owner service quality, cost, and leadership of the people delivering service.

• Growing the business through noiseless delivery.

• The Delivery Program Executive is accountable for delivering service and achieving business goals of the assigned Mobilization, Technology

• Delivery Services, Solution Development shared services, or Delivery Excellence and Innovation program or function.

• The role holder is responsible for management and ownership of service quality, cost, and leadership of the people delivering the program or function.

• Lead the delivery strategy to meet and deliver on the value proposition to our clients.

• Confidently and proactively support sales through solutioning, lead the execution of the solution plan Delivery excellence programs to achieve the delivery and commercial expectations of Accenture offerings.

• Sustainable Business Performance Has accountability for and track record of successful business results.

• Influence and Relationships Pursues and cultivates business relationships and alliances Senior middle management levels.

• Strategic Perspective Role Growing understanding of the business strategy to be able to act as an advocate and influencer of others.

• Value creation Shares ideas relating to strategic opportunities.

  Basic Qualifications:

• Minimum 7 years of experience in Operations Delivery

• Minimum 7 years of experience managing teams

• 4 years Microsoft experience

  Preferred Qualifications:

• Client Engagement experience

• Global experience

• Bachelor’s degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $132,500 to $271,000

Colorado $132,500 to $234,100

District of Columbia $141,100 to $249,300

Illinois $122,700 to $234,100

Minnesota $132,500 to $234,100

Maryland $122,700 to $216,800

New York $122,700 to $271,000

Washington $141,100 to $249,300

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

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Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.