Job/Position DescriptionInspector - License and CertIf you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you! Critical Incident Management System (CIMS) surveyor Inspector V and#150; Starting Market Rate Salary $57,431.88As part of a collaborative team of public servants, a surveyor protects individualsand#146; health and safety by conducting off-site reviews, monitoring, and investigations primarily in the Home and Community-Based Waivers (HCS) Medicaid program providers to assess their compliance with state and federal laws and rules. These include investigations into incidents required to be reported by the provider online into the Critical Incident Management System (CIMS). This position offers a competitive starting salary; excellent state benefits, including health insurance and retirement. See below for additional professional requirements.To watch a brief video showing the vital work long-term care surveyors do every day, please click here: https://www.youtube.com/watch?v=OSfRRlU23s The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas. Essential Job FunctionsUnder the direction of a program manager, a surveyor conducts off-site reviews, to ensure the resolution for critical incidents reported into the Critical Incident Management System are effective to prevent future similar incidents to the extent possible. Contacts consumers and providers and completes interviews with relevant individuals to gather information regarding incidents involving consumers. Gathers evidence of providersand#146; actions to resolve incidents and consumersand#146; responses. Determines if the incidents have been resolved to the consumersand#146; satisfaction. Follows-up with the provider for any outstanding activities needed to resolve incidents.Records detailed information in the CIMS for each incident reviewed to capture events and steps taken towards resolution. Tracks, trends, and analyzes data. Generate aggregate, and individual reports of findings.Communicates clearly and accurately with others (internally and externally) to provide, exchange, or verify information, and answer inquiries. Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities. Registrations, Licensure Requirements or CertificationsKnowledge Skills Abilitiesand#149; Knowledge of program regulations and procedures, survey and investigation techniques, and principles. and#149; Skill in operating personal computers and softwareand#149; Ability to establish and maintain effective working relationships with team members and others and to work independently. and#149; Ability to communicate orally and in writing. and#149; Ability to use the computer for writing reports.and#149; Knowledge of acceptable professional standards of care. and#149; Ability to interpret complex regulatory policies, procedures, and regulations. and#149; Ability to exercise professional judgment and reach sound decisions in sometimes stressful situations. Initial Screening CriteriaExperience in conducting investigations related to quality outcomes. Experience working with https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/jobprofile.cfm?szOrderID=615887 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.