Job/Position DescriptionUnder the supervision of the Public Health Informatics Director, performs highly advanced consultative, coordinative, and technical assistance work. Coordinates projects appropriate for the Branch for new or existing programs and activities. Develops and monitors work plans, timelines, and deliverables for achieving project objectives, evaluates and prioritizes activities, and coordinates and facilitates the development of processes with stakeholders and DSHS staff. Plans, develops, manages, implement, and monitors continuous quality improvement and technology upgrade projects for the Branch. Plans, implements, and oversees other Branch projects and activities. Provides customer and legislative requested laboratory data, statistical analyses, and written reports. Maintains and improves overall customer satisfaction of Branch programs through effective communication. Serves as the Branch contact and coordinator for Continuity of Operations activities. Acts as a branch liaison with to DSHS and HHSC IT governance. Develops intake requests for IT governance system, presents intakes to branch governance board and answers any questions from Division, Agency and/or IT management. Develops and maintains positive working relationships. Works under limited direction with extensive latitude for the use of initiative and independent judgment.Essential Job FunctionsEJF1. Manages and coordinates continuous quality improvement, technology/application upgrade projects for the Branch. Plans, tracks tasks, ensuring milestones are completed within established timeframe, and reports progress to Branch manager and as requested to department management and committees. Oversees the effectiveness of programs and projects. Identifies, develops, and implements effective techniques to evaluate Branch programs and projects in order to ensure the highest quality of laboratory services and support strategic plans. Reports outcome measures of Branch programs and projects to the Branch Manager. Identifies areas of noncompliance, deficiencies, and quality issues with agency programs and determines solutions. Recommends appropriate changes. Oversees document control and document management for the Branch. (45%) EJF2. Serves as a representative to DSHS and HHSC IT governance. Develops intake requests for IT governance system, presents intakes to governance board and answers any questions from Division, Agency and/or IT management. Develops cost estimates and justifications for Laboratory IT projects. Collects, compiles, and creates written reports of requested information and data. Oversees and performs complex data extraction, statistical analyses, and report preparation of laboratory and grant activities to support Branch programs and other laboratory customers. Performs data review, provides information for legislative requests, and prepares scientific manuscripts for publication. Ensures reports and assignments are completed in a timely manner. (25%) EJF3. Performs and provides assistance to customer services activities. Effectively communicates with and serves as liaison within the DSHS Laboratory and between the Laboratory, DSHS Programs, vendors, and other state agencies on Branch activities in order to maintain and improve overall customer satisfaction of Branch programs. Builds and maintains positive working relationships. Responds to evolving needs of customers and actively obtains information from external stakeholders that are required for Branch programs and proj https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=612392 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.