Description

Amazon Operations is the heart of the customer experience. This team handles everything from when a customer clicks "buy" to when their item is delivered. It's a fast-paced, busy environment where hardworking teams deliver for millions of customers every day.

The culture is built on teamwork, a strong work ethic, and a commitment to safety and quality. Employees take pride in their work, look out for each other, and help Amazon provide great service around the world.

PURPOSE OF THE JOB:

The Reliability Maintenance Engineering Planner (RMEP) has an important job. They are responsible for:

• Managing the equipment and spare parts

• Planning maintenance to prevent problems

• Keeping records of the equipment's history

The RMEP is the expert on the maintenance software system. They provide information to help the maintenance manager.

Key job responsibilities

• Train the local RME team in the use of CMMS and partner with the Global Planning Team (GPT) to fix issues and drive continuous improvement in order to ensure the system is run in line with global standards and support the rollout of new functionality, procedures, scheduling, and reports by acting as the site-level SME and participating in global coordinated projects and improvement programs using CMMS tools and related project management systems.

• Audit work orders and equipment, identify scope, and analyze the required level of planning for the overall scheduling of maintenance activities to ensure efficient resource allocation and timely execution of tasks using CMMS maintenance management tool.

• Ensure minimum holding level of tools, spare parts, and consumable inventory are correctly recorded in the system in accordance with spare part management policies to ensure technicians have the necessary equipment for maintenance tasks using CMMS maintenance management tool.

• Forecast, schedule, and track maintenance tickets, partnering with site leadership for labor allocation and adherence to established maintenance timelines to ensure that equipment is in working order for internal customers using CMMS.

• Compile equipment information, performance metrics, and machine histories to make recommendations and contribute to improvements in order to enhance equipment reliability and operational efficiency using maintenance tracking systems and data analysis tools such as CMMS.

• As the site subject matter expert, the RMEP is responsible for maintaining Original Equipment Manufacturer (OEM) manuals, managing relationships with equipment vendors, and distributing technical bulletins to the internal team in order to maintain all equipment according to operational standards, utilizing internal tools and processes.

• Manage cost control and vendor relationships related to spare part consumption, refurbishment, repairs, and labor utilization of site staffing in order to achieve budget savings and contribute to year over year budget reviews using financial reporting tools, vendor management software and related tools.

• Maintain appropriate access to spare parts cage as well as place and track spare parts orders as necessary to maintain stock levels in adherence with defined policies in order to ensure operational continuity. Identify cost savings and efficiencies by working with procurement and the wider global network through approved purchase order system.

• Travel up to 20% based on business requirements.

A day in the life

The average day of a Maintenance Planner is a dynamic blend of coordination and oversight. The Maintenance Planner will start by reviewing and prioritizing preventive maintenance work orders, ensuring that all tasks are scheduled and assigned appropriately. Throughout the day, Planners communicate with onsite RME teams and third-party contractors to track progress, address any issues, and make adjustments as needed to meet PM service deadlines. The Planner will handle escalations and approvals for contractor invoices, ensuring compliance with standard processes. Additionally, the Planner will monitor contractor performance, compiling reports and escalating trends to stakeholders to drive improvements. This role requires a balance of detailed organization and proactive problem-solving to keep maintenance operations running smoothly.

About the team

The Shared Services Planning (SSP) Team is a centralized planning and execution team supporting Base Building (BB) Preventive Maintenance (PM) and Regulatory needs for over 750 sites across North America (NA). The SSP Team is responsible for managing vendor performed PM Work Orders (WO) from creation to completion for sites without RME presence, or for sites that have limited onsite RME onsite whose focus is on Material Handling Equipment (MHE). The SSP Team coordinates the onsite schedule of external 3P vendors with Site Ops and/or RME depending on the site RME setup, partners with NA Category Management for PO creation and vendor award status and reviews PM reports / closure documents from vendors for deficiency identification or follow up work requests.

Basic Qualifications

• High school or equivalent diploma

• 1+ years of Microsoft Office products and applications experience

• 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Travel up to 15% of the time

• Experience in functional maintenance in a reliability centered maintenance environment

• Relevant experience planning, scheduling and auditing maintenance activities as a hands-on engineer or as a maintenance planner, or similar

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience managing spare parts inventory with frequent communication with external suppliers.

Preferred Qualifications

• Bachelor’s degree in engineering, supply chain, business, finance or related technical or quantitative field.

• Experience within HXGN EAM platform (previously Infor EAM).

• Experience executing the rollout of a new CMMS system.

• Demonstrated ability to facilitate educational training, workshops, and coaching sessions

• Demonstrated proficiency as a maintenance planner in a complex, large-scale facility or enterprise setting

• Practical experience in the installation, operation and maintenance of material handling systems (MHS)

• Knowledge of SQL

• Technical expertise of various MHS, industrial mechanical and electrical infrastructure, automation and control technologies, robotics systems, and facility or base building management or services.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,000/year in our lowest geographic market up to $94,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.