Job Information
Hogan Lovells US LLP Client Account Specialist in Baltimore, Maryland
- Responsible for complete ownership of the billing and collections cycle for designated portfolios of client matters.
- Establishes, fosters, and maintains professional and collaborative relationships with lawyers, business services personnel, and clients to ensure compliance with both lawyer and client specifications.
- Manages all billing and collections processes from engagement to collections with tact, diplomacy, and effective negotiation skills.
- Reviews rates for accuracy, ensures fee arrangement is in line with the clients outside counsel guidelines, monitors fee caps, tier discounts and matter budgets; escalates where potential issues might occur (delayed billings, exceeding fee cap, etc.).
- Manages proforma to final bill process; ensures that the Matter Supervising Partners (MSP) receive accurate proformas and that they return their proformas in a timely manner.
- Submits finalized bills/eBills in appropriate template format, adhering to lawyer and client specifications.Ensures final bills have been submitted to the client and are posted in the finance system.
- Collaborates with the eBilling team regarding new client and matter eBilling set-ups.
- Submits invoices electronically, taking accountability for successful submission and troubleshooting issues.Proactively follows-up regarding acceptance and timely payment of eBills.
- Collaborates with Client Maintenance team to update appropriate fields, according to client billing guidelines.
- Communicates directly with clients as requested or as established, including following-up on ebilling collections and contacting clients as needed. Concisely communicates arrangements with MSPs and clients regarding their matters; provides clients with requested information on any special billing and or collection arrangements.Responds to all inquires relating to same.
- Responds to inquiries relating to accruals, billing and payment information ; Recommends solutions based on billing trends relating to realization; Prepares ad hoc reports upon request.
- Prepares effective monthly billing and collections forecasts for assigned portfolio.
- Maintains updated proforma status report; ensures the system reflects the current status for all proformas
- Establishes effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters.
- Participates in continuous improvement of processes for own portfolio and for the Client Account Specialist group as a whole; Offers constructive recommendations and solutions; Proposes streamlined processes; actively solves problems.
- All members of the firm participate in our Global Citizenship program.
- Other duties as assigned.