Description

Our client is looking for someone to join their Desktop support team that is responsible for providing level 1 and 2 support to over 900 employees. They will providing both hands on support as well as remote to those employees that do not sit at their Baltimore Location. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to Brown's colleagues. This person will be responsible for common network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and remote access/Citrix issues, repair printing issues on clients and servers, and resolve common issues with mobile devices .

Top Skills' Details

1.) Experience with imaging solutions (restoration for both Windows and Mac OS)

2.) Ability to manage user accounts, groups, and OUs through Microsoft Active Directory

3.) Ability to be able to handle a high level of customer support and explain and resolve complex technical issues to a non-technical audience

Pay and Benefits

The pay range for this position is $30.00 - $32.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baltimore,MD.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.