Apprentice P&B CX Digital & Data Analyst

Barcelona, Spain

Hybrid

Are you ready to dive into a dynamic and innovative environment where your ideas matter?

We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, analytics ....

Your key responsibilities

• Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data

• Performance Management: support on analytics and insights

• Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)

• Project Management: participate and support on key projects (CRM, …)

• .you'll collaborate with our digital and tech experts.

• Provide support on Customer Experience efficiency programs

• To define actions plans for continuous improvement the customer experience

We bring

• Opportunity to have a first work experience where to learn, share your ideas and propose new things

• High challenge environment

• Join a super team and be active member of the transformation journey

• A flexible work environment that empowers people to take accountability for their work and own the outcome

• An eagerness to be one team and learn from each other to bring progress to life and create a better future

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose

• 1 year Apprenticeship Contract

You bring

• Individual that embraces multiculturalism and diversity

• Strong communication skills in English in both written and verbal communication.

• Passionate about digitalisation tool and data analytics.

• Advanced level of Excel, PowerBi or other data visualization tools, MS Office applications. SAP Knowledge is a plus

• Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.

• Proficiency in navigating and using the SharePoint interface

• Creative, open-minded, and willing to learn attitude

• Excellent communication skills and team spirit.

Dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.