Public Safety Response Coordinator

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Public Safety Response Coordinator

Salary

$0.00 Monthly

Location

Baton Rouge, LA

Job Type

Unclassified

Job Number

BRCC09192024

Department

Baton Rouge Community College

Opening Date

09/19/2024

Closing Date

10/3/2024 11:59 PM Central

• Description

• Benefits

Supplemental Information

Baton Rouge Community College (BRCC) seeks to fill the position of Public Safety Response Coordinator. The Public Safety Response Coordinator is located in the Public Safety Response Coordinator. This is a full-time position. This position is open for recruitment.

REPORTS TO :

Assistant Chief of Police

COMPENSATION:

Anticipated starting salary will be commensurate with education and work experience. For more information about Baton Rouge Community College (BRCC), visit http://www.mybrcc.edu/ .

APPLICATION INSTRUCTIONS:

Applications for this position should include a cover letter, resume/CV, transcripts, and names of contact information for three (3) work-related references. These documents must be attached to your application to be considered.

Incomplete applications will not be considered

CONTACT INFORMATION:

LaTasha Howard, MBA

Office of Human Resources

Baton Rouge Community College

201 Community College Drive

Baton Rouge, LA 70806

RecruitTalent@mybrcc.edu

A criminal background check will be required of all selected applicants. An offer of employment is contingent upon passing a pre-employment background check.

This organization participates in the E-Verify program. For more information on E-Verify, please contact DHS at (888) 464-4218.

BRCC is proud to be an Equal Opportunity Employer. We promote diversity of thought, culture, and background, which connects the entire BRCC family. We don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our students, and our institution.

Voluntary Self-Identification of Disability

As an executive branch state agency, the Baton Rouge Community College is required by La. R.S. 46:2597 to establish annual strategies and goals related to employment of individuals with disabilities. In order to effectively measure and report our progress to this end, La. R.S. 46:2597 requires us to ask employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five (5) years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so (if applicable). Your answer will be maintained confidentially. Completing the form will not negatively impact you in any way. For more information about this form or the Americans with Disabilities Act, visit the Office of the State Americans with Disabilities Act (ADA) Coordinator’s website at https://www.doa.la.gov/doa/office-of-state-ada-coordinator/ .

Minimum Qualifications

Minimum Qualifications:

• Associates Degree in Criminal Justice or any related field.

Required Experience:

• 2 years of relevant experience.

• The required experience can be substituted with the obtainment of at least an Associate's degree Criminal Justice or any related field.

Required Knowledge, Skills, & Abilities

Advanced

• Written and oral communication skills

• Ability to work well with others

• Interpersonal skills and the ability to handle sensitive and confidential information –

Proficient

• Working knowledge of computer word processing, spreadsheet, and database software applications.

• Organizational & time management skills

• Attention to detail, time management, and organization to ensure accuracy and timeliness.

  Preferred Qualifications:

Preferred Experience:

• 2 years' experience with Public Safety, Security, NCIC, Law Enforcement, Communications or a related field.

Job Concepts

Under general supervision, the Public Safety Response Coordinator position performs a variety of complex functions, which includes, but not limited to entering and accessing real-time information into the computer-aided dispatch (CAD) System,), operate & monitor closed-circuit television (CCTV) System at all BRCC Locations, acts as the point of contact with the general public for emergency situations, accidents, complaints, etc., receive and respond to requests from enforcement officers/agents. The incumbent is also required by the National Crime Information Center (NCIC) and the Louisiana State Police to obtain credentials in accessing and adhering to Terminal Operator Certification Program Guidelines to meet the terminal operator certification and recertification requirement within six months of employment.

40% Response Coordination

• Informs Officers of complaints that need to be investigated, and transmit all information necessary to ensure safety of officers and the BRCC Community.

• Receives and analyzes emergency and non-emergency calls for service; prioritize the calls.

• Handles complex calls and responds to general public complaints and inquiries.

• Receives and transmits messages over two-way radio equipment, telephone, computer equipment and teletype concerning crimes, and police emergencies.

• Maintains the location of officers and security guards on duty. Dispatches officers as necessary to investigate complaints. Alert the nearest officer and relay the information.

• Coordinates with wreckers, ambulances, & other first responders to BRCC Locations as needed.

• Relays pertinent information in a factual and concise manner.

• Enters all call information into the CAD (Computer Aided Dispatch) system.

  30% Operate & Monitor CCTV (Closed-circuit television).

• Review, monitor, retrieve video footage daily at all BRCC Locations. Report outages, triage inoperable views, and burn video footage as needed.

• Researches and analyzes discrepancies and burns video footage as needed.

• Ensures required authorization and documentation is obtained before releasing video footage to the District

• Attorney (DA) and/or other Law Enforcement Agencies requesting video footage.

• Communicates with appropriate personnel and/or departments relative to video footage reviewed & provides reports as needed.

• Works with Supervisors to ensure all dates, time, and location of incidents identified are secured in a timely manner.

• Provides support for police officers and local law enforcement in timelines.

  10% Maintenance .

• Submit work orders and help desk tickets as needed. Complete spreadsheet when Emergency Equipment is assessed at BRCC Locations.

  10% Customer-Service Representative .

• Work Customer-Service Area to assist with parking decals and BRCC IDs for students, employees, visitors, vendors, etc.

  5% NCIC & Compliance.

• Complies with federal, state, and local laws, regulations, college, and departmental policies.

• Maintains proper record keeping and daily logs of radio and teletype activities; update desk log during

• communications.

• Operates computer terminals to obtain vehicle and criminal record information.

• Checks for stolen vehicles, stolen license plates, wanted persons, and invalid drivers' licenses through State Police and N.C.I.C. computers.

• Maintains wrecker slips and towing information

  5% Other duties as assigned

Benefits for unclassified employees are determined by the individual hiring authority.

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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