Summary See below for important information regarding this job. Responsibilities Act as a liaison for external and internal auditors, responding to audit requests, compiling Evidential Matter, and conducting process walk-throughs. Researches and investigates new or improved business and management practices for application to agency programs or operations, or for senior staff; identifies data required for use in the management and direction of programs. Responsible for understanding system functionality and business capabilities, as well as recommending changes in how the process is executed, including system changes or other process improvements. Responsible for developing and monitoring, analyzing, and evaluating process specific Key Performance Indicator (KPI), metrics, and other process performance critical data to ensure the process area is meeting its performance targets. Based on analysis of the results and/or trends, generates written reports with process improvement recommendations for top-level management briefings and for submittal to the Process Owners. Serves as point of contact for the development and implementation of policies and procedures for their process area. Requirements Conditions of Employment Qualifications To qualify for a Management and Program Analyst your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Identifying risks and developing methods to correct and mitigate future occurrences. Coordinating and integrating multi-functional information in order to solve complex problems and facilitate collaborative responses to cross-functional tasks. Participating in audit related activities such as engagement with external audit requests, internal compliance or policy reviews, involvement with process walk-throughs, etc. Monitoring, analyzing, and evaluating KPls (Key Performance Indicators), metrics, and other process performance critical data. Preparing correspondence and briefing materials, documenting research findings, conducting research studies, reporting findings, and making recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Information for Veterans is available at: http://www.dla.mil/Careers/Programs/veterans.aspx. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.