Job Description :

Job Title: Customer Onboarding Administrator

Location: Belfast

Contract terms: Permanent

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

About the Function

Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help craft the future of our iconic brands. Technology touches every part of our business, from the sourcing of balanced ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.

About the role

Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, crafting the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, crafting career-defining work and delivering breakthrough thinking.

• To own and run the new account processes in line with IOI Policies and AML policies.

• Support and Maintain customer Master Data records.

• Ensure adherence to Control and Risk Mitigation Compliance (CARM) in all activities

• To build phenomenal business partnerships with Supply, Commercial, and GBO Internal Stakeholders

• Achieve all customer onboarding KPI’s, SLA’s, and targets.

• Responsible for following up outstanding paperwork with customers and internal stakeholders and ensuring compliance at all times

• Owners of the New Account Packs and ensure regular reviews on changes required by legislation.

• Champion AML for Diageo Ireland taking ownership for data accuracy

• Accountable for own performance and understands the impact on Team performance.

• Ownership of each contact from start to finish in a professional, pragmatic manner, balancing customer service with business requirements.

• Ownership of personal development, functional and leadership capability and supporting other in their development.

• Solution centred approach and operates in continuous improvement manner. Brings ideas to action.

• Customer alignment – excellent customer focus and commercial knowledge (including knowledge of market) and an ability to know your customer. Good knowledge of processes and adherence to established procedures and Compliance policies. A knowledge of the work of other Teams in Diageo who we collaborate with daily.

• Service approach – excellent influencing skills, ability to speak with integrity and a full knowledge of the Diageo product portfolio and service offering. Is always courteous and well-mannered to our Customers. Works with resilience and pace. Has a flexible approach, willing to perform tasks outside own area of responsibility. Ability to work within a clear set of KPIs to measure performance (team &own). Is focused on continuous improvement.

• Technical expertise – competent in the use of Customer Records Management systems (Ideally with experience of SAP and Salesforce), Microsoft office suite and Internet.

• Consistently delivers phenomenal performance- Identify clear priorities & demonstrate brilliant execution

• Grow yourself- demonstrating ability and ambition to grow your capabilities and experience. Puts experience to good use, learns and adapts to good challenges.

• Be Authentic- Build phenomenal relationships with those you work with, both internally and externally. Be yourself with skill.

What you will bring

• 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification

• At least 6 months AML / Onboarding experience in a busy role

• Excellent spoken and written English

• Some experience of Microsoft Office suite would be advantageous

• Knowledge of SAP, SalesForce /CRM and DocuSign tools is a significant advantage

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Regular

Primary Location:

Capital House

Additional Locations :

Job Posting Start Date :

2025-03-14

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

DRINKiQ

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