If you are interested in providing excellent customer experience and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy.

Your Role

We are looking for an end-user support operator to join our XLOG Support Team. Your field of action will apply to xLOG application support that KN Road Logistics Department has already enrolled across Europe. Acting as a face to our internal and external customers, you will support them in day-to-day operations by assuring the stability of the solution. You will prioritize requests and solve them accordingly and proactively seek the improvement of the solution.

Your Responsibilities

• Resolving issues and requests reported by key or end-users by analysing flows between different systems and applications

• Reporting bugs to the developers or project teams

• Regression and bug testing

• Monitoring the system performances to prevent issues before they affect daily operations

• Communicating with users and internal teams about the releases and major incidents

• Participation and leading the meetings (including presentation preparation)

• Participating in the implementation of the solution and managing system set ups enabling roll-outs of new users

Your Skills and Experiences

• Fluency in English and and German is mandatory

• Experience in customer service/customer excellence/IT applications support or related areas and an understanding of Road

• Transportation/Logistics is an advantage

• Experience with JIRA, JSD and internal KN systems (Roadlog, Macadam, ESB, Jupiter) is an advantage

• Affinity to learn complex applications and workflows and confident handling of MS Office applications

• Interpersonal skills and excellent communication skills (verbal, written, and presentation) plus the drive to get things done

• Independent work, creativity, and a structured way of working with the ability to pay attention to detail

• Aspiration to solve problems before they occur

• Commitment, initiative, motivation, and curiosity

Good Reasons to Join

Kuehne+Nagel invests in the development of your talent through Individual development plans tailored to your career goals and also motivates you to deploy your talent for delivering continuous business improvement and customer excellence. You can expect a variety of internal training and access to our internal learning platform and e-library for your personal and professional growth as well as subsidized foreign language courses. We offer you a compensation and benefits system that follows the business trends of service centers. Kuehne+Nagel supports your well-being, therefore we offer you subsidized Fitpass monthly membership, team-building events, sports activities and fresh seasonal fruit in a healthy environment. Our employees have the opportunity to experience both working from the office and from home, since we take turns with remote work. We are continuously building our local and global network and our service portfolio, creating career opportunities in different fields of work worldwide. Most importantly, we build a company culture that puts people at the center of what we do and wants to deliver progress to the society (people & planet) To find out why Kuehne + Nagel is the best place to advance your career, start a conversation with us and click apply today!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.