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T-Mobile USA, Inc Senior Product Manager, Technical in Bellevue, Washington

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity. Sr Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. Sr Product Manager, Technical for Billing Conversions will be responsible for working across IT and Business to define the conversion experience, work with IT to identify technical gaps between billers, work with IT to determine technical approaches for addressing these gaps, work with the business to identify approaches for known differences and define conversion capabilities. No day is the same for the Product Manager, Technical. Day-to-day activities or responsibilities include conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product. Creating the product road map; driving technical delivery end to end; defining scope for releases/product increments. Partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed. Job Responsibilities: Owns conversion product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap including technical vision and capabilities. Partners with IT Billing teams to complete billing system gap analysis and technical solutions. Partners with business, internal/external stakeholders, and Leadership to review all known differences, presenting solution options for consideration driving to the right solution based on impact and cost. Conducts analysis of quantitative and qualitative data to identify conversion product solution options or root cause of issues and assess solution options size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to executive level management on request. Customer evangelist an advocate internally perpetuating the customer-first mindset. Creating a team environment and culture where the team keeps the customer in mind. Translates product/platform strategy by writing detailed features and user stories consumable

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