Location:

• Beloit, WI

Description

● Customer Interaction Management: Manage customer interactions and resolve queries through the app's integrated Intercom system.

● First Point of Contact: Serve as the first point of contact for general inquiries, providing timely and effective support to users.

● Issue Resolution: Address and resolve customer issues and concerns efficiently, ensuring a positive user experience.

● User Guidance: Provide guidance and assistance to users on how to navigate and utilize the app effectively.

● Feedback Collection: Gather user feedback and relay it to the relevant teams to inform product improvements.

● Documentation: Maintain accurate records of customer interactions and support activities within the Intercom system.

● Collaboration: Work closely with customer support, product, and technical teams to ensure seamless resolution of user issues.

● Knowledge Base Maintenance: Update and maintain the knowledge base and FAQs to assist users in resolving common queries independently.

● Performance Reporting: Provide regular reports on support activities, highlighting common issues and areas for improvement.

Additional Skills & Qualifications

Additional Skills & Qualifications

Must have:

• High School Diploma/GED

• 1-3 years of customer service experience including chat or email

• Knowledge of internet stores/shopping

• Ability to navigate the internet

• Knowledge of technical/keyboard short cuts (CTRL + C; CTRL + V) (IOI)

• 55 WPM

Nice to Have:

• 55+ WPM

• Bank or Teller Experience

• Data entry experience

• Any experience working for internet based company

Pay and Benefits

The pay range for this position is $18.00 - $20.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Beloit,WI.

Application Deadline

This position will be accepting applications until Jan 8, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.