At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. As part of Trane Technologies’ Life Science Solutions, Diversified Laboratory Repair® is not just a laboratory equipment service company; we are the pioneers of innovative life science solutions for laboratories and research facilities. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Diversified Laboratory Repair is currently seeking a Services Manager On-Site in Benicia, CA .

Why join the Diversified Laboratory Team:

Competitive Pay: Highly competitive and comprehensive total compensation program. Overtime opportunities are available.

Benefits: Medical, dental, vision, 401k with up to 6% matching, core company contribution of 2%, 9 paid holidays, 3 floating holidays, 15 days of vacation time, and more!

Career Advancement: opportunities for career development and promotions as well as a tuition coverage for industry certifications and education

Perks: Newer company vehicle, gas card, high speed laptop, smartphone, tools provided, uniforms, PPE and safety boot allowance.

Independent Work Days: At Trane, we trust you to get the job done right. Most days, you’ll be dispatched from your house and can enjoy working independently in the field!

Job Summary ：

This Services Manager is responsible for the leading a team of service professionals. A part of Trane Technologies, the Life Science Solutions Services team, including Diversified Laboratory Repair, Helmer Scientific, and FARRAR Scientific, is a full-service organization providing maintenance and repair services to all brands and types of laboratory equipment around the world. You will bring operational leadership, passion, customer-centric thinking, and technical acumen to a growing service organization. An outstanding operational leader, you will be able to effectively manage a team of service technicians qualified to perform a range of laboratory service activities. You will be responsible for team leadership; innovating and identifying technical solutions to solve problems for our customers; and supporting overall strategic objectives. This role is 75% applied as a field service refrigeration technician.

What you will do:

• Manage a team of field service refrigeration technicians, providing leadership for all service activities. This includes emergency repair, preventive maintenance, service agreements, turnkey projects, validation services, and any future service offerings.

• Achievement of target objectives for service KPIs including revenue, margin, retention, compliance, quality, and utilization.

• Hire, retain, develop, train, coach, lead, and motivate a talented, diverse workforce for optimal results.

• Responsible for the performance of the service team and accountable for the strategy and achievement of specific objectives.

• Partner across the organization to ensure service customers have an optimal experience.

• Continuously improve processes to increase utilization rates to meet customer demands or business needs.

• Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence.

• Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization’s future roadmaps and plans.

What you will bring:

• A minimum of 5 years’ experience in field service, preferably in a technical, cold storage or laboratory environment.

• Demonstrated experience achieving strong results for customer and business outcomes.

• Technical credentials, or equivalent combination of education and experience.

• Leadership experience desired.

• Business acumen – ability to identify and activate levers to create business and customer value from technical services.

• Collaborative spirit – ability to work well with service technicians, customers, and leadership.

• Operational acumen – ability to manage numerous resources to maximize productivity and business outcomes.

• Technical expertise – ability to identify solutions to challenging technical issues.

Compensation:

Pay Range: $99-$127K depending on skills/experience.

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.