DESCRIPTION

The Director of Operations In-Store Services oversees the overall process of client operations inside of 360 system for various clients. The role is responsible for setting strategic goals for operational efficiency and increased productivity throughout the organization. This includes oversight of operational workflow implementation and ensuring staffing and functionality is optimum. Partner relationships include contract kick offs process implementation, relationship management and oversight. Analyze current operational processes and performance, recommending solutions for improvement when necessary. Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment. This role is responsible for the direction of people and culture.

RESPONSIBILITIES

• Analyze operational processes and performance, recommending solutions for improvement when necessary. Oversee Contend operations including staff management, problem solving, hiring, recruiting and managing employees. Main point of contact for all things related to the LA office, HR, process and any other communications with headquarters. Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment. Is the Contend lead for people and culture. Manage partner relationships, Contract kick-offs, process implementation relationship oversight. Oversee all Contend communication initiatives across North America.

• Work closely with Sr Director Operations on services to manage and build the creative team ensure the department is staffed sufficiently and provide support to Sr Director Operations and SVP Operations to maintain a smooth-running department. Oversee production model, Operational services and support with project kick-offs and management.

• Manages project management software and job intake process to ensure optimized work efficiency. Supports and works closely with IT department on internal systematic processes as well as oversees the universal training strategy for the operations department.

• Experience with Power BI and other analytical systems to develop reports and provide analysis on efficient job “stacking” to maximize in store efficiency.

• Other duties as assigned

QUALIFICATIONS

• Bachelor's degree

• 5 years of related work experience.

• 5 years of supervisory/management experience.

• 2 years minimum of Acosta Group 360 CRM system preferred.

Knowledge, Skills and Abilities Requirements:

• Strong proven business management acumen.

• Masterful organizational, communication and leadership skills

• Background in analytics and training.

• Able to articulate and communicate opportunities internally with all leadership stakeholders.

• Understanding of finance and financial processes.

• Strong leadership and management experience overseeing teams ranging in skillset and career level.

ABOUT US

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact EmployeeServices@acosta.com

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

Premium Retail Services is part of Acosta Group. To learn more about Premium Retail Services click here: https://acosta.jobs/agency/premium

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $85,000.00 - $100,000.00

Company: Acosta Employee Holdco LLC

Req ID: 4815