Employment Type:

Full time

Shift:

Day Shift

Description:

The Practice Manager of Multispecialty Clinics at Loyola University Medical Center is responsible for managing staff, operations, budgets, patient access and satisfaction of patients, physicians and staff. They assess current physician practice and daily operations identifying areas for improvement by working with the medical director, administrative director, and vice president. The Practice Manager, Multispecialty Clinics develops plans to expand services and market share, enhance quality, improve clinical and technical operations, and increase patient/staff/physician satisfaction. They monitor financial performance to meet/exceed budgeted targets.

Located at the MacNeal Professional Building, 3231 S Euclid, Berwyn, IL.

Position responsibilities:

• Develops and monitors the annual budget for the practice including projections of physician and ancillary visits. A) Insures practice achieves budget performance and strives to outperform the budgeted margin for the practice (revenue/visit; net income/visit). B) Identifies/reviews charge master regularly to ensure they are accurate and cover the cost of operations especially for new programs/services. C) Clears system edits for coding flags. D) Develops and revises contingency plans monthly to ensure access for patients and visit volume targets are met. E) Reviews operations reports (missing charges, late charges, open encounters, denials, etc.) to identify trends or issues and follows through to address these issues.

• Assesses and revises, as necessary, an appropriate staffing/skill mix for the practice. A) Assesses and adjusts exam room assignments to physicians to maximize efficiency and productivity. B) Develops, revises and reviews all necessary operational policies and procedures. C) Continually reviews and adjusts operations in order to maximize efficiency improve practice workflows. D) In collaboration with specialty practices, supports specialty physicians in satellite practices. E) Communicates and ensures compliance with medical center policies and procedures. F) Regularly assesses access and efficiency of triage operations and adjusts processes accordingly. G) Regularly assesses front desk (reception, registration, scheduling, co-pays, etc) for accuracy and efficiency and adjusts processes accordingly. H) Reviews EPIC processes for opportunities for improvement among physicians and staff and secures necessary assistance (training, optimization, billing, coding, etc.) to address issues. I) Regularly monitors phone statistics and performance to identify opportunities for improvement and implements action plans as necessary. J) Routinely monitors wait times (i.e., access for appointments and waiting in office) and develops plans to address issues with Medical Directors, faculty and staff.

• Assures compliance with all regulatory agencies (TJC, IDPH, etc.). A) Develops a QI plan for the practice and reports on the components at least quarterly. B) Critically analyzes QI data and formulates action plan as needed each quarter. C) Completes all QI audits and ensures that these are turned in on time. D) Utilizes appropriate benchmarks to assess performance and stimulate change. E) Ensures staff knowledge and participation in quality improvement activities. F) Reviews patient satisfaction data regularly and addresses a minimum of two areas per fiscal year for targeted and significant improvement. G) Ensures that the service expectations of both internal and external customers are met and/or exceeded.

• In collaboration with HR, and with physician input, is the final decision maker for all non-physician/midlevel professional hires into the practice. A) In collaboration with HR, ambulatory leadership, and with physician input, is the final decision maker for all terminations or high- level disciplinary measures. B) Reviews and approves non-physician/midlevel professional performance appraisals with input from the medical director. C) Assures completion of house-wide and site-specific annual staff competencies, seeking input from appropriate resources when needed to assess the professional’s clinical competence. D) Encourages and supports professional growth and/or staff activities that directly relate to the developmental needs for the practice and staff. E) Serves as a role model, mentor and professional colleague for other members of the management team by lending support and sharing opportunities for success. F) Cultivates an environment where physicians and support staff work together as a team to improve practice operations. G) Reviews turnover statistics and regularly solicits feedback from staff and physicians on satisfaction with job and addresses issues accordingly. H) Develops action plans to address priority issues in employee surveys.

• Participates in strategic planning for the practice and the division. A) Coordinates the implementation and integration of new programs and physicians in the practice. B) Plans and/or participates in activities in the community as appropriate. C) Suggests opportunities for expansion bases on patient population needs, physician referral or community access.

• Ensures that practice facility meets regulatory and infection control standards. A) Works with appropriate department or supplier of services when services to facility are interrupted. B) Works with outside contractor for maintenance of the facility. C) Ensures that safety policies and procedures are followed by all personnel at the facility.

Requirements:

• Bachelor's Degree OR equivalent training acquired via work experience or education

• 3-5 years of previous job-related experience

• Managerial Experience: 1-2 years

Loyola, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.

• Benefits from Day One

• Daily Pay

• Competitive Shift Differential Pay

• Career Development

• Tuition Reimbursement

• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)

• Educational Stipend

• Certification reimbursement (up to 1 certification)

• Referral Rewards

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran