Contract Manager (Midlands)

Job ID

148292

Posted

02-Jul-2024

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Milton Keynes - England - United Kingdom of Great Britain and Northern Ireland, Nottingham - England - United Kingdom of Great Britain and Northern Ireland

Job Title: Contract Manager

Business Sector: National Accounts

Based: Regional

Hours of work:Mon-Fri 08.00-17.00

Reporting to: Account Director

Purpose Of the Role

Providing leadership, management, technical excellence, and development of the contract, ensuring financial, QHSE, contractual, customer service and operational commitments are met and exceeded.

Key Responsibilities

1Provide leadership, and ensure that contractual commitments are met and exceeded.

2Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are extended or won on re-tender.

3Explore contract innovation and deliver within 1 year of the contract going live to improve customer service, profitability, contract efficiency and/or contract improvement.

4Develop a robust 2 year business plan detailing efficiencies, innovation and strategic contract development.

5Ensuring business policies and processes are effectively communicated and implemented within the contract.

6Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE Managed services and subcontractors’ activities and are regularly review.

7Ensure optimum staffing structures operate across contracts, balancing cost efficiency with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.

8Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.

9Working with other operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.

10Ensure that Planned Preventative Maintenance is carried out in line with task schedules, customer systems and industry best practices.

11Development of contract regional financial plans for revenue and profit delivery, management, and reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

12Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

13Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

14Promoting and maintaining the core Values of CBRE Managed Services.

15Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

16Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

17Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.

18Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential.

19Provide technical building services expertise to customers both external and internal.

20Oversee all matters relating to effective maintenance, corrective maintenance, remedial, reactive work, and asset data management across your region/ portfolio.

21Carefully manage contract expenditure within the Reactive Maintenance Threshold (RMT) to ensure alignment with budgets and most cost-effective solution.

22Support contract mobilisation and hyper care post go live.

Role Requirements

•Experience of managing a hard service facilities team across a complex estate.

•People management experience

•QHSE Qualification (IOSH, NEBOSH etc.)

•Technical background in Mechanical, electrical or fabric (desirable)

•Experience within retail industry (desirable)

Accountabilities

1Reporting to a CBRE Managed Services Account Director.

2Accountability to the CBRE Managed Services functional heads, as appropriate.

3Accountable day-to-day to the relevant client contacts.

4Line management responsibility for a contract team and indirectly for relevant sub-contractors.

5Financial responsibility for the delivery of Plan commitments for the contract.

6Contract Performance operational and QHSE responsibility

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)