Overview

What You’ll Be Doing

As a Training Coordinator in our Technology Solutions Division you will be supporting a federal government project to train and coordinate State agencies onboarding to a new federal government program. You will be working alongside a very mature, high functioning, and autonomous product development team. State agencies will need to be trained to understand, use, and integrate with the new federal product. As a Training Coordinator, you will be working with a variety of individuals with a broad range of expertise. The high degree of team, stakeholder, and customer interaction requires strong communication and customer support skills.

This is a perfect role for an individual looking for a growth opportunity. It is a critical function and fast paced role within a team dedicated to cross collaboration and strong teamwork. Innovative thinking is engaged through a self-organizing agile culture and positive client support.

Who We Are

At Cadmus, we recognize that solving the world’s most challenging problems can’t be accomplished alone or with cookie-cutter solutions. That’s why we look for team players and problem solvers who are driven to use their unique perspectives and intellectual curiosity to help deliver breakthrough solutions that achieve transformative goals. On the Cadmus team, you’ll collaborate with leading experts to help our clients across the globe.

Cadmus’ mission is to deploy industry-leading expertise to help our clients achieve extraordinary results that strengthen society and the natural world. We offer competitive compensation, outstanding health care and retirement benefits, a vibrant and collaborative work environment, and opportunities for professional growth. We are committed to advancing diversity, fostering a culture of equity in the workplace and society, and maintaining an accessible and inclusive environment where all employees feel connected, respected, and valued.

Join Cadmus. Let’s solve the world’s most challenging problems together.

Responsibilities

• Establish common understanding of the functionality for the product based on series of client stakeholders and subject matter experts

• Train stakeholders on system/API functionality and development requirements

• Manage schedule and backlog for customer training and integration

• Support customers with ad-hoc requests and non-technical troubleshooting

• Facilitates customer communication and engagement

• Foster a positive customer relationship

• Develop resources and documentation to support the training and integration effort

• Coordinate with other impacted team members and disciplines, including researchers, designers, and engineers

• Document business processes by creating workflow diagrams and flow charts

• Offer limited technical translations of the product to stakeholders and customers

• Report on progress to team, client, and stakeholders

Qualifications

• US Citizenship is required for this contract

• 3+ years of relevant job experience in Training or teaching.

• IT skills

• Prior experience as training, implementation specialist, or customer engagement roles

• Exceptional organizational and analytical skills to be able to operate with autonomy and quickly solve problems on the fly

• Exceptional written and verbal communication skills to have a warm and supportive client presence

• Must be comfortable presenting without a script in front of a large client groups

• Must be a team player and be able to build positive working relationships with team members and project managers that encourage open communication and a supportive team environment

• Experience in Federal Environment will be a strong plus

• BA or BS in related field of study required

Additional Information:

Candidates must be eligible to work in the United States as a U.S Perm Resident or U.S. Citizen.

Based on eligibility and job status, Cadmus offers an excellent benefits package to include: medical, dental, vision, company paid disability and life insurance, 401(k) program, paid time off (PTO), paid holidays, voluntary time off (VTO), tuition reimbursement, adoption assistance program, other optional benefits and various bonus programs.

The minimum starting salary for this position is $90,000. The actual salary may be higher and will be determined by several factors, including relevant work experience, education, skills, and market competitiveness.

We value the critical role safety and health protocols contribute to everyone’s success at Cadmus, and work together to align and comply with all federal, state, and local safety and health mandates related to COVID to ensure a safe and valuable work environment.

Cadmus is an Equal Opportunity, Affirmative Action Employer and prohibits unlawful discrimination. Cadmus is committed to providing a respectful workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy), sexual orientation (including gender identity and/or expression), national origin, military and veteran status, physical and mental disability, or any other characteristic protected by applicable law.

Learn more about Cadmus by visiting our website at: http://www.cadmusgroup.com

Job Locations US

Posted Date 7 hours ago (1/13/2025 4:11 PM)

Job ID 2025-2978

# of Openings 1

Category Analyst