What you'll bring to the team

Step into a leadership role at one of the UK’s most iconic attractions. The Blackpool Tower is currently on the lookout for a Guest Experience Supervisor!

In this multi-faceted role, most importantly you’ll be improving and delivering our guest experience. You’ll manage and take the lead with the safe daily operation of our attractions. Working closely with the Guest Experience Manager you’ll support with the strategic direction and development of the business as part of the attraction management team. You’ll also consistently deliver brand proposition in terms of customer service, entertainments programmes and safe working environments.

You’ll manage a team and ensure the attraction operates safely and that onsite operational procedures are continually up to standard. You’ll make sure the attraction is clean and well-presented and empower and lead the attractions departments to maximise sales and deliver excellent guest service. You’ll also recruit, train and coach your team to be their very best and ensure that rosters and staffing levels are appropriate.

This is a permanent role, working full-time and 5 days out of 7. Our attractions are open daily, therefore full availability is needed, including late shifts, weekends, bank holidays and peak periods.

Qualifications & Experience

• You’ll be a proven leader, that’s managed and lead operational teams.

• Have lots of experience working in busy customer facing environments.

• Have the grit and stamina to work in a busy, ‘every-day-is-different’ environment.

• Experience in ensuring safety is paramount.

• Some experience setting and managing budgets and driving revenue.

Benefits

• Non contractual bonus.

• 40% off LEGO.

• 25% discount in our retail shops and restaurants.

• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.

• Enjoy the Ride Pass – giving you and 5 others a Merlin annual pass (Gold edition).

• Discounted rates at Merlin hotels all over the world.

• Employee pricing up to 55% off cinema tickets.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £27,200.00/Yr.

Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/7966/guest-experience-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-County-City) UK-Lancashire-BLACKPOOL

Job Locations UK-Lancashire-BLACKPOOL

ID 2025-7966

Employment Type Full-Time

Offer/Contract Type No End Date

Location Name Blackpool Tower