Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Markets Operations at Citi has embarked on a significant, multi-year transformation covering all aspects of designing and delivering a future state target operating model: risk and controls, regulatory compliance, process re-engineering, automation, people and culture, data transformation, technology investment and client service. This is a large and complex undertaking.

The Markets Operations Transformation team has been formed to support stakeholders both within Operations and across the bank, to design and deliver this multi-year transformation roadmap. Our transformation is underpinned by strategy, investment, change execution and a market-leading operations change delivery team focusing on programme and project management, business analysis, process re-engineering, low code application development and PMO.

The team is currently recruiting for a hybrid Business Analyst/Project Manager at VP level to support a 3-year Global Reconciliation Transformation Programme. The role will work in partnership with operations teams and technology partners across APAC, EMEA and North and South America. The role requires a good understanding of Markets products and operational processing as well as project management practices and discipline.

Responsibilities:

• Manages a set of assigned projects, development of plans, tracking progress of deliverables on the plan, performing analysis as part of issue resolution, ensuring all project delivery documentation is in place, to the required standard and signed off.

• Foster and maintain relationships with business and technology stakeholders acting as SME to senior stakeholders and /or other team members and engaged in working groups, steercos, and workshops where required.

• Works with stakeholders to ensure program scope definition meets operations objective, ensuring requirements are clearly documented are strategic and are well understood by all stakeholders and Technology.

• Works with stakeholders to ensure requirements are backed by a business case/cost benefit analysis is in line with business objectives and that there are trackable, tangible benefits with associated KPIs.

• Support the Operations line team with their test preparation and execution and ensure all procedures, staffing etc considerations are addressed as part of their Operational readiness planning.

• Leads the identification and drives resolution of issues, including those outside of the immediate workstream within their remit.

• Drives adherence to program processes, procedures, methods, and standards for program delivery as defined by Citi PM standards.

• Proactively manages the communication of status, issue, and risks to the Sponsor and key stakeholders on a timely basis.

• Can exercise independence of judgement and autonomy and can operate with a limited level of direct supervision.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Qualifications:

• 6-10 years relevant experience

• Prior industry experience.

• Fully knowledgeable on the day-to-day activities of a product or process; Basic understanding of the firm's different businesses and the related economics ; Individual is expected to be subject area expert in one (or more) specific skill sets

• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives

• Education:

• Bachelor’s/University degree, Master’s degree preferred

• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The candidate requires a solid understanding of project management/business analysis and operational processes, and the ability to lead the program team’s engagement with various regional and global stakeholders.

This role will require the candidate to work with the Markets Operations’ leadership team to develop strong awareness of the reconciliation estate and associated risks, hence excellent verbal, written and active listening communication skills are required.

The candidate should also demonstrate a good understanding of:

Citi’s Solution Delivery Lifecycle (SDLC) and what ‘good’ looks like

Developing high quality requirements with strong benefit statements

Working with technology on the most fitting solutions

Creating traceable test cases and successfully driving UAT

Validating benefits to measure effectiveness and return on investment (ROI)

Implementation of best practices to ensure reconciliations are correctly designed and compliant with relevant standards and controls Data Analysis to define metrics, understand patterns and drive sustainable improvements

Additionally, the candidate should demonstrate the ability to:

Act as a role model for managing people, coaching, and serving as a mentor. Champions diversity and seeks to recruit, retain, and develop talent. Supports mobility. Build out plans, shape and structure a project or workstream, establish and put governance such as Working Groups and RAID logs into practice Influence stakeholders and gain their buy-in to achieve overall objectives, negotiate and make independent decisions on critical activities Develop medium and long term plans and strategies Design and create good presentation materials to communicate effectively and drive stakeholder understanding and consensus Respond to challenges with creative solutions, and adapt to changing business needs Make sound judgment calls on issues that can be both quantitative and qualitative in nature Act decisively in pressurized scenarios, assessing a situation based on available data, experience, intuition, and judgment Work with line Operations teams to understand reasons for reconciliation gaps, exceptions and breaks, ensuring issues are escalated and requirements delivered in a timely manner, and fixed at the root cause Ensure well defined and documented processes are in place

Other responsibilities include:

• Strong Leadership skills; Operates as a leader, with an understanding and appreciation for diverse backgrounds

• Serves as a point of escalation for key issues or time sensitive decisions

• Partnership with other functions to support a strong end to end control environment

• Working with Finance and Operations Risk & Control to ensure Markets Operations are compliant with relevant policies and standards

• Work with Front office to ensure upstream data and processes are understood and robust so as to prevent downstream issues from occurring

Job Family Group:

Operations - Core

Job Family:

Operations Project Management

Time Type:

Full time

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