About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Product Manager Operations will support Lumen's Product organization by collaborating with Product Lifecycle Managers (PLMs) and cross-functional teams to ensure the success of key product investment projects. This role involves ensuring alignment across teams, escalating key risks and decisions, and keeping leaders informed through consolidated tracking and reporting. Additionally, this position serves as a single point of contact representing the product management organization with cross-functional teams. Other product and program management responsibilities may be assigned as business focus and requirements change. The role requires the ability to work independently under high-level direction in a dynamic environment.

The Main Responsibilities

• Maintain a single source of truth for the projects by consolidating reports from various groups, tracking and managing evolving action items, ensuring they are included in the program schedule, and verifying that deliverables are completed on time.

• Collaborate with cross-functional stakeholders (resource planning, finance, IT, engineering, sales support, marketing, legal, etc.) to determine objectives and execute on deliverables

• Set program objectives (financial, operational, etc.) and establish clear measures of success. Track those KPIs/key metrics to measure success and/or adherence to process

• Effectively communicate program status, risks and issues to leadership, and present options and recommendations for resolution

• Manage large scale, integrated program plans, and provide status and issues to executives and upper management

• Build and maintain business relationships

• Employs judgment to make business decisions about things that will impact the project, customer or company

What We Look For in a Candidate

• 6+ years of product management experience in the B2B technology industry

• Someone that gets joy from working and collaborating with internal stakeholders, including leaders

• Interest in and understanding of networking, cloud services, and artificial intelligence

• High attention to detail

• Excellent communication skills (oral and written)

• Demonstrated ability to manage multiple priorities, set direction and solve problems in a fast-paced, quick to change environment

• Outstanding ability to develop an integrated, cross organizational program/project plan

• In-depth experience with Power BI (preferred), or Tableau or similar

• Must be proficient in Microsoft Teams, Excel, PowerPoint, and Word

• Bachelor's degree in computer science, technology, business, finance, or related field

• Project Management Professional, PMI, Agile or similar certification

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

• Bonus Structure

Requisition #: 336591

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

02/08/2025