This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2272811 Job Summary/Basic Function:

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.

Department Overview:

The Veteran Services Center assists Veteran students making the transition from the military to university life. This position processes GI Bill Veterans Affairs educational benefits and performs related tasks as a School Certifying Official for eligible Veteran students. If you are looking for a job with great benefits that makes an impact in the lives of veteran students, please apply!

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

60% of Time the School Certifying Official must:

• This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
• Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

35% of Time the School Certifying Official must:

• Digitally processes eligible veteran and dependent applications to use their earned VA

  educational benefits.

• Regularly accomplishes complex tasks due to the varied benefit eligibility of military and

  veteran students.

• Frequently adapts processing procedures and techniques to meet specialized needs to serve

  veteran students.

• Performs broad and/or focused assignments under general supervision of the Veterans Certification Administrator and the Director of the Veteran Services Center.

• Conducts new student orientation and student leader training as required.

5% of Time the School Certifying Official must perform other duties as assigned.

Knowledge, Skills, Abilities:

• Some knowledge of: supervisory practices and data management.
• Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.

Minimum

Qualifications:

Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

Preferred Qualifications:

• Understanding of the unique needs of military-affiliated students and their families.
• Experience performing processing tasks with a high level of attention to detail.

Salary and Benefit

s:

\$19.04-20.50 hourly, depending on experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

12 paid holidays AND the University is closed between Christmas and New Year\'s

Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service

11.96% University contribution to your PERSI retirement fund (Classified employees)

Excellent medical, dental and other health-related insurance coverages