Job Title:

Technical Support Specialist

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. ​

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. ​

Our game-changers:​

• Challenge Conventions​

• Deliver outcomes unimagined​

• Create experiences that go beyond WOW​

If this is you, we would love to discuss career opportunities with you.​

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.​

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. #LIOnsite

Summary: Join our dynamic team as a Technical Support Specialist, where you will be the linchpin for empowering our dealer network with top-notch software solutions! With a wealth of experience in technical support and a passion for process improvement, you'll tackle dealer inquiries head-on while refining our support procedures for optimal efficiency. Collaborate closely with our software team to ensure our documentation is always up-to-date and resonates with the evolving needs of our users. If you're a proactive problem-solver with exceptional communication skills and a knack for enhancing customer satisfaction, we want to hear from you! The ideal candidate would be located in Omaha, Nebraska.

Primary Responsibilities:

• Dealer Support: Respond to dealer support calls related to software tools for dealer enablement, providing clear and effective solutions.

• Process Improvement: Document current support processes and identify areas for improvement to enhance efficiency and effectiveness.

• Technical customer support: to help go through some check list of troubleshooting steps to ensure the application is configured/setup and used correctly.

• Documentation Review: Collaborate with the software team to review and update documentation of existing software tools, ensuring it reflects current practices and customer experiences.

Requirements:

• Minimum of 6-8+ years in a related field (IT or customer service)

• Experience: 2-3 years in roles involving technical support.

• Strong analytical and troubleshooting skills.

• Excellent communication and interpersonal skills.

• Experience in customer service role, answering and responding to customer requests.

• Must have experience in technical support roles.Analytical and troubleshooting skills.

• Ability to document processes clearly and concisely.

• Understanding of Active Directory based user login for applications.

• Familiarity with dealer or B2B customer support model is a plus.

Preferred Qualifications:

• Experience working in a fast-paced environment.

• Proven track record of improving support processes and enhancing customer satisfaction.

• Ability to work collaboratively with cross-functional teams.

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .