Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We’re seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community.

Our IS&T Educational Technology Platform Administration team is looking for an Assistant Director who will be responsible for leading and managing the team of platform administrators in the support of Learning Management Systems, Assessment Systems, Instructional Video Services, and Grading Support Tools. The ideal candidate is independent, proactive, a self-starter with a strong work ethic, and excels at fostering collaboration.

Position responsibility:

• Direct a team of Platform Administrators supporting a range of services.

• Plan and coordinate skill and product-based training initiatives for the team.

• Resolve medium to high complexity issues across multiple technical areas and business segments.

• Oversee the service management of the Ed Tech solutions and the promotion of best practices for the services.

• Maintain system platform and product functional knowledge.

• Vendor relationship development and management.

• Partner with key stakeholders to address their needs, set priorities, and communicate initiatives.

Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers Boston University offers an excellent benefits package including:

Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

Required Skills

Education:

• B.A./B.S. required.

• Master's degree in Educational Technology or related field is preferred.

• Relevant experience or certifications (e.g., ITIL) is preferred but not required.

Experience:

• Educational Technology experience of 6-8 years in LMS platform administration in Higher Education.

• Technical Skills:

• Integrating Educational Technology solutions with other applications and data sources.

• Experience with PeopleSoft Student Administration Integration Pack (SAIP).

• Knowledge of Learning Management Systems (e.g., Blackboard Learn, Canvas, Moodle).

• Knowledge of Assessment Systems, Grading Support Tools, and Instructional Video Services.

• Knowledge of Accessibility Practices and Laws.

• Excellent written and verbal communication.

• Strong leadership, management, and collaboration skills.

• Excellent organizational skills and the ability to support multiple projects under strict and potentially conflicting deadlines.

Boston University offers an excellent benefits package including:

• Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.

• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .

Required Experience