Onsite Assistant Vice President, CRM, Information Services and Technology

Employment Type: Full Time

Date Posted: 9/20/2024

Location: Boston, MA

Pay Range: $245000.00 - $285000.00 per

Job Number: JO-2409-2503

Primary Function

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We’re seeking applicants with diverse skills and experience to join our Boston Based University's Information Services & Technology (IS&T) community. We are in search of a CRM Assistant Vice President to join our Information Services and Technology (IS&T) Applications team! As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.

Salary Range: $245,000 - $285,000

Start Date: ASAP

Duties & Responsibilities

• Lead strategy, planning, development, release and operations of university wide applications and data integration services

• Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications

• Foster staff development

• Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices

• Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services

• Perform the critical role of service owner or oversee the service management for CRM related applications

• Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions

Skills & Qualifications

• Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, Blackbaud, Slate, and/or Liaison is essential

• Knowledge of integrating CRM systems with other applications and data sources

• Understanding of software development best practices and methodologies

• Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance

• Strong Leadership and Management Skills

• Strong Communication and Collaboration Skills

Education & Experience

• A bachelor’s degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required

• A master’s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required

• Minimum of 12 years of direct experience, with 8 years in a leadership role

• Experience in Higher Educations is desirable

To Apply

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Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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